Shelina Lalani
Hoover,AL
Summary
Dynamic leader with a proven track record at Crystal Enterprises, enhancing customer satisfaction by overhauling service protocols and achieving significant cost savings. Expert in team leadership and complex problem-solving, with a knack for developing high-performing teams and fostering customer relationships. Excelled in staff training, demonstrating exceptional verbal communication and MS Office proficiency. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front End Associate
Homegoods Stores
Hoover, AL
10.2024 - 07.2025
- Conducted precise cash register operations for cash, check, and credit card transactions.
- Supported customer purchases and promoted enrollment in reward programs.
- Engaged with customers to help locate or retrieve desired products.
- Worked flexible hours and took on extra shifts to address staffing needs.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Collaborated with restocking team to ensure high-demand products were always available.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Increased sales of promotional items, engaging customers with product benefits and special offers.
Manager
Crystal Enterprises
Irondale
02.2019 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Montessori Teacher
Generation 2 Generation
Karachi ,Pakistan
02.2011 - 03.2013
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Monitored and tracked children's progress on daily, weekly and monthly basis.
- Conducted conferences to establish and maintain consistent and clear communication with parents.
- Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
- Promoted a culture of collaboration, curiosity, empathy, respect within the classroom setting by modeling these values during interactions with students.
- Contributed significantly to school-wide initiatives by participating in committees focused on curriculum development, assessment strategies, or special events planning.
- Increased parental involvement in their child''s education by maintaining open communication channels and hosting parent-teacher conferences regularly.
- Supported the social, emotional, and academic growth of each student through consistent encouragement, guidance, and feedback.
- Worked cooperatively with staff to provide training, support, guidance and constructive feedback.
- Assessed students in accordance with school guidelines, examined assessment data and refined learning plans to differentiate instruction for each student.
- Observed children and interpreted classroom needs.
- Greeted parents and children at arrival and departure times to make families feel welcomed into environment.
- Enhanced student engagement by incorporating Montessori materials and hands-on activities into daily instruction.
- Informed students and families of classroom activities and student progress and identified methods to involve parents in student education.
- Developed students'' critical thinking skills with thoughtfully designed problem-solving activities and challenges.
- Supported and guided staff in classroom to achieve desired goals set forth for children.
- Helped new preschool children get used to classes by giving one-on-one support.
- Encouraged use of technology to support student learning.
Education
Bachelor In Commerce -
Government Premier Collage
Karachi Pakistan 07.2009
High School Diploma - Accounting
Excellence Public High School
Karachi ,Pakistan 05.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Relationship Management (CRM)
- Sales Techniques
- Customer Service
- Computer Skills
- Hiring and Training
- Scheduling and Coordinating
- MS Office
Certification
Microsoft office
Microsoft excel
Languages
Urdu
Native or Bilingual
English
Professional Working
Timeline
Front End Associate
Homegoods Stores
10.2024 - 07.2025
Manager
Crystal Enterprises
02.2019 - 02.2022
Montessori Teacher
Generation 2 Generation
02.2011 - 03.2013
Bachelor In Commerce -
Government Premier Collage
High School Diploma - Accounting
Excellence Public High School