Shelisa Willis
Tempe,AZ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Manager on Duty
SUBWAY®Restaurants
Tempe, Arizona
07.2024 - Current
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Handled employee relations issues such as disciplinary action or terminations.
- Assigned work and monitored performance of project personnel.
- Resolved customer complaints in a professional manner.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Customer Service Represenative
Epiq Claims Systems Inc
Phoenix, AZ
08.2019 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Represenative
Teletech
Phoenix, AZ
06.2019 - 07.2019
- Assisted customers with account inquiries, troubleshooting, and product information via phone and email
- Resolved customer complaints and escalated issues to appropriate departments for resolution
- Achieved high customer satisfaction scores by providing friendly and efficient service.
Customer Service Represenative
Comcast Business
Tucson, AZ
11.2018 - 03.2019
- Provided customer service and technical support assistance to customers who owned small business.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Represenative
Empereon Constar
Glendale, AZ
02.2018 - 08.2018
- Handled inbound calls from Directv customers regarding bill pay options, and upgrades
- Demonstrated empathetic and attentive communication skills to build rapport with customers
- Utilized problem-solving abilities to troubleshoot and resolve complex customer concerns.
Customer Service Represenative
24/7 Intouch
Mesa, AZ
10.2017 - 02.2018
- Assited Hyundai customers with setting appointments at their local car dealership
- Exceptional communication skills to address customer concerns and maintain positive relationships
- Participated in product training sessions to stay informed and knowledgeable about the latest models.
Education
High School Diploma - 12th -
Longview High School
05.2005
Skills
- Staff training and development
- Customer service focus
- Employee engagement
Contact
Tempe, AZ 85280
Timeline
Manager on Duty
SUBWAY®Restaurants
07.2024 - Current
Customer Service Represenative
Epiq Claims Systems Inc
08.2019 - 10.2023
Customer Service Represenative
Teletech
06.2019 - 07.2019
Customer Service Represenative
Comcast Business
11.2018 - 03.2019
Customer Service Represenative
Empereon Constar
02.2018 - 08.2018
Customer Service Represenative
24/7 Intouch
10.2017 - 02.2018
High School Diploma - 12th -
Longview High School