Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Shelita Hurst

Shelita Hurst

Sr Property Manager
Slidell,LA

Summary

Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.

Overview

5
5
years of professional experience

Work History

Property Manager

Kittle property Group
Indianapolis , Indiana
03.2021 - Current
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Managed all maintenance requests from tenants in a timely manner.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Completed lease applications and verifications, notifying prospects of results.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Exercised direct supervision over property staff.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Updated tenant and unit information to keep current in housing database.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Facilitated tenant paperwork processing and verification.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Recommended clarifications and changes in program policies to director of property management.
  • Compiled and conveyed operational and financial data to regional manager.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Supervised staff members, organized schedules and delegated tasks.
  • Monitored inventory levels and placed orders when needed.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Provided administrative support to management team including preparing reports and presentations.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained confidential records relating to personnel matters.

Assistant Manager

CF Real Estate
Dallas, TX
11.2019 - 02.2021
  • Ensured compliance with safety regulations and company policies and My job consists of supporting the property manager in the daily operations of a residential or commercial property I communicated with tenants about property issues, and representing the company to potential residents. Skilled in meeting with prospective tenants, showing properties, conducting interviews, receiving rental applications, and explaining terms of occupancy. Familiar with one site , yardi, blue moon , yield star.
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Some College (No Degree) - Nursing

Delgado Community College
New Orleans, LA

Real Estate

Donaldson Real Estate
Mandeville, LA

Skills

  • Marketing
  • Tenant relations
  • Business Development
  • Property Management
  • Staff Management
  • Compliance Monitoring
  • Vendor Management
  • Fair housing mandates
  • Knowledge of leasing and market conditions
  • Tenant and eviction laws
  • New Construction
  • Administrative Support
  • Financial budgeting and reporting
  • Commercial property
  • Rent collection
  • Customer service-focused
  • Leasing and sales
  • Maintenance knowledge
  • Multi-family property management
  • Lease Renewals
  • Payment Collection
  • Marketing and Advertising
  • Skilled multi-tasker
  • Legal knowledge
  • Maintenance Coordination
  • Property Inspections
  • Database Management
  • Business Administration
  • Maintenance Scheduling

Timeline

Property Manager

Kittle property Group
03.2021 - Current

Assistant Manager

CF Real Estate
11.2019 - 02.2021

Some College (No Degree) - Nursing

Delgado Community College

Real Estate

Donaldson Real Estate

Similar Profiles

CREATE PROFILE
Shelita HurstSr Property Manager