Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Jackia Ervin

Pooler,GA

Summary

Property management professional with extensive experience at Kittle Property Group, specializing in tenant relations and lease administration. Demonstrated expertise in financial reporting and maintenance coordination, achieving high customer satisfaction through effective problem-solving. Organized tenant events that significantly enhanced community engagement and retention rates.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Kittle Property Group
Indianapolis, IN
01.2021 - Current
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Collected monthly assessments, rental fees, deposits and payments.

Assistant Property Manager

Strategic Holdings
Savannah, GA
06.2017 - 01.2021
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Organized periodic tenant appreciation activities such as barbeques or holiday parties.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Leasing Consultant

Mercy Housing Management Group
Savannah, GA
11.2014 - 06.2017
  • Responded to tenant requests for maintenance services in a timely manner.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted background checks on applicants.
  • Greeted potential tenants and provided information about the property.
  • Built brand loyalty by delivering stellar leasing experience to residents.

Education

Bachelor of Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
11-2017

Skills

  • Property management
  • Tenant relations
  • Lease administration
  • Financial reporting
  • Maintenance coordination
  • Customer service

Certification

  • Detail-oriented administrative professional and commissioned notary public is Georgia, with experience in document handling and legal compliance.
  • Certified Pool Operator (CPO)- Pool & Hot Tub Alliance expires 2026
  • TWIC Card Holder- Issued by TSA, Expires 07/2028

References

References available upon request.

Timeline

Assistant Property Manager

Kittle Property Group
01.2021 - Current

Assistant Property Manager

Strategic Holdings
06.2017 - 01.2021

Leasing Consultant

Mercy Housing Management Group
11.2014 - 06.2017

Bachelor of Science - Business Administration And Management

Colorado Technical University

Similar Profiles

CREATE PROFILE