Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shell Griggs

Ypsilanti,MI

Summary

Dynamic Medicare Sales Agent with proven track record, achieving 10% sales at Assurance IQ. Excelled in relationship building and upselling, generating new business. As an Insurance Agent, skilled in Saleforce and problem-solving, I bring a strong blend of technical expertise and interpersonal acumen to exceed sales goals. Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable Quality Assurance Representative adept at addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals. Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Member Service Representative

Qualfon
02.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Marketing Sales Rep

Reliance Medicare
11.2021 - 04.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Associate Benefits Advisor

eHealth
01.2021 - 01.2023
  • Listen, Consult and advise clients
  • Follow all CMS guidelines for call flow
  • Pipeline clients with no election periods for further consultation
  • Maintain and build client relations
  • Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI
  • Support team members with day-to-day marketing tasks and projects that involve all channels including television, outdoor advertising
  • Creating and maintaining a department archive of competitive insights
  • Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives
  • Monitor and maintain brand consistency across all marketing channels and materials

Customer Service Representative

One Touch Direct
01.2020 - 01.2021
  • Resolve inbound chats inquiries for existing customers
  • Escalating suspected Fraud to the resolutions team
  • Set up call backs for unresolved sales issues and inquiries
  • Finding and expertly communicating current promotions for new service

Account Executive

Dish Network
01.2019 - 01.2020
  • Drive customer growth by building value for DISH's services to prospective and current customers
  • Applying sales skills to understand customer's needs
  • Strong Focus on closing all sales with integrity
  • Deescalating issues leading to service disconnections

Travel & Rewards Team Lead

American Express
01.2014 - 01.2019
  • Supervise a team of travel care professionals
  • Demonstrate tool usage to support travel professionals
  • Initiate escalation as appropriate leadership
  • Answers telephone and emails polite and professional manner
  • Quality Assurance for a Team of 15+ travel agents

Education

Associate's of Applied Science -

WASHTENAW COMMUNITY COLLEGE
01.2020

Skills

  • Project Management
  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Quality Assurance
  • Effective Communication
  • Critical Thinking

Certification

Property And Casualty License

Health Insurance license

Accident Insurance License

Timeline

Member Service Representative

Qualfon
02.2024 - Current

Marketing Sales Rep

Reliance Medicare
11.2021 - 04.2023

Associate Benefits Advisor

eHealth
01.2021 - 01.2023

Customer Service Representative

One Touch Direct
01.2020 - 01.2021

Account Executive

Dish Network
01.2019 - 01.2020

Travel & Rewards Team Lead

American Express
01.2014 - 01.2019

Associate's of Applied Science -

WASHTENAW COMMUNITY COLLEGE
Shell Griggs