Shella Bergquist Perez
Fort Lauderdale
Summary
Work for a solid organization where my knowledge and skills can be helpful and have a growth opportunity. Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Motivated [Job Title] enthusiastic about helping patients navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Entry-level [Job Title] familiar with patients rights and assistance programs. Friendly team player with talent for operating in fast-paced, dynamic environments.
Overview
20
20
years of professional experience
Work History
Patient Advocate
LUX Medical Center
01.2022
- Create and organize events
- Acted as liaison with insurance agents
- Promoted the offices in different places
- Assist patients for applying and renewing Medicaid and Food Stamp.
Beauty Consultant
Sears
01.1998
- Achieve sales goal
- Evaluate past sales to exceed future goals
- Take inventory
- Balance cash register
- Send grateful communications to clients for shopping at the store
- Induce clients to apply for our credit card account.
Medicare Advisor
WellCare
01.2023 - Current
- Create and organize events
- Complete trainings
- Complete the goals
- Daily reports
- Assist clients for apply for Medicaid and Food Stamp
- Making phone calls to orient the people with the Medicare advantage
- Act a liaison with medical group offices
- Maintained and updated Sales Toolbox for contacts, daily call reports on most meaningful costumer activities.
Health Insurance Broker
01.2022 - 01.2023
- Create and organize events
- Assist clients for applying and renewing Medicaid and Food Stamp
- Create my own goals and schedule
- Established strong rapport with clients and identify their needs and present solutions.
Senior Help Center Manager
IMA Medical Group
01.2019 - 01.2020
- Assist patients for applying and renewing Medicaid and Food Stamp
- Obtain new patients for the offices
- Assist the Marketing Department
- Establish the new patients
- Help the group achieve their goals.
Marketing Outreach
IMA Medical Group
01.2016 - 01.2019
- Create and organize events
- Acted as liaison with insurance agents
- Promoted the company in different places
- Looking for sites to promote the offices and services.
Sales Representative
FirstBank
01.2008 - 01.2010
- Customer services
- Plan events to increase sales
- Makes quotes
- Create events and organize events.
Paralegal
Rodríguez & Asociados
01.2004 - 01.2005
- File cases within different agencies
- Maintain supplies
- Assist lawyers
- Handle costumers' complaints.
Education
Business Administration in Marketing -
Interamerican University, San German Campus
Health Insurance License 240 -
Skills
- Insurance Understanding
- Resource Utilization
- Legal Compliance
- Application Support
- Team player
- Active listening
- Post- Sale Relationship Management
- Time Management
Timeline
Medicare Advisor
WellCare
01.2023 - Current
Patient Advocate
LUX Medical Center
01.2022
Health Insurance Broker
01.2022 - 01.2023
Senior Help Center Manager
IMA Medical Group
01.2019 - 01.2020
Marketing Outreach
IMA Medical Group
01.2016 - 01.2019
Sales Representative
FirstBank
01.2008 - 01.2010
Paralegal
Rodríguez & Asociados
01.2004 - 01.2005
Beauty Consultant
Sears
01.1998
Business Administration in Marketing -
Interamerican University, San German Campus
Health Insurance License 240 -
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