Shella Williams

• Obtain further information for incomplete documents.
• Scan documents into document management systems or databases.
• Coordinate in a professional and courteous manner with patients and clinic staffs to resolve patient issues and concerns.
• Research customer's account to resolve discrepancies.
• Enter data from source documents into prescribed computer database, files and forms.
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Responded to customer needs through competent customer service and prompt problem-solving.

• Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.

• Retirement due to the Covid-19 Pandemic

• Documented, investigate, and responded to all customer's inquiries thoroughly and professionally.
• Educated customers about the brand to incite excitement about the company's mission and values.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Referred unresolved customer grievances to designated departments for further investigation.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Answered customer telephone calls promptly and in an appropriate manner.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

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