Rashelle Herre
FREMONT,Nebraska
Summary
Professional Secretary with over 4 years of experience managing daily administrative support tasks and operations in Surgical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
10
10
years of professional experience
Work History
Secretary
R Choice Surgical
Fremont, NE
05.2018 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Drafted agendas, recorded minutes and created documents for meetings.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Answered multi-line phone system and greeted callers enthusiastically.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Customer Service Representative
Selectel Wireless
Fremont, NE
03.2016 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree -
University of Lincoln
LincolnHigh School Diploma -
Fremont High School
Fremont, NE05.2007
Skills
- Database and Client Management Systems
- Judgment and Decision Making
- Microsoft Office Suite
- Ease with Computers and Technology
- Verbal and Written Communication
- Strong Organizational Skills
- Meticulous Attention to Detail
- Fast Learner
- Schedule Management
- Task Prioritization
- Professional and Courteous
- Writing and Editing Skills
- Data Entry
- Highly Efficient and Productive
- Cleaning and Sanitizing
Timeline
Secretary
R Choice Surgical
05.2018 - Current
Customer Service Representative
Selectel Wireless
03.2016 - 05.2022
No Degree -
University of Lincoln
High School Diploma -
Fremont High School
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