Shellene Derosier
Monticello,MN
Summary
Dynamic Case Manager with a proven track record at Simplicity Group, excelling in case documentation and client assessment. Adept at fostering strong relationships and ensuring regulatory compliance, I effectively coordinated care plans that enhanced client outcomes. Recognized for delivering exceptional customer service while maintaining meticulous records and facilitating team collaboration.
Overview
25
25
years of professional experience
Work History
Case Manager
Simplicity Group
Monticello, MN
02.2023 - Current
- Maintained accurate case records and documentation according to agency guidelines.
- Facilitated communication between Agents and Ceding Carriers to ensure client needs were met.
- Developed trusting relationships with Agents and their assistance.
- Maintained up-to-date case records with case activity status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Associate Manager
Perkins Family Restaurant
Monticello, MN
04.2009 - 09.2023
- Managed daily workflow of team members to meet organizational goals.
- Ensured compliance with company regulations, laws, and safety standards.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Case Manager
Prairies Correctional Facility
Appleton, MN
11.2005 - 10.2007
- Developed individualized care plans for inmates.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Assessed inmates needs, developed service plans and monitored progress towards goals.
Phlebotomist
American Red Cross
St. Paul, MN
05.2003 - 10.2005
- Assisted in the training of new phlebotomists.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
- Monitored patients for adverse reactions and provided immediate care as needed.
Charge Nurse
Woodlyn Heights
Inver Grove Heights, MN
05.2000 - 04.2003
- Collaborated with other departments such as pharmacy, laboratory services, physical therapy, to ensure proper delivery of services.
- Monitored patient progress and adjusted care plans accordingly.
- Monitored vital signs, medication administration, and fluid balance for assigned patients.
- Supervised Licensed Practical Nurses and Certified Nursing Assistants.
Education
LPN
Brainerd Community College
Brainerd, MN05-1990
Skills
- Case documentation
- Care coordination
- Client assessment
- Data analysis
- Regulatory compliance
- Customer service
Timeline
Case Manager
Simplicity Group
02.2023 - Current
Associate Manager
Perkins Family Restaurant
04.2009 - 09.2023
Case Manager
Prairies Correctional Facility
11.2005 - 10.2007
Phlebotomist
American Red Cross
05.2003 - 10.2005
Charge Nurse
Woodlyn Heights
05.2000 - 04.2003
LPN
Brainerd Community College
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