Shellene Reis
High Ridge,MO
Summary
Dynamic Store Manager with expertise in inventory management, customer service, and team training. Proven track record of enhancing operational strategies and driving team collaboration to achieve sales goals.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Murphy Express
High Ridge, Missouri
02.2019 - 07.2026
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw inventory management and conducted regular stock audits.
- Monitored sales trends and adjusted stock levels accordingly.
- Led team training sessions to improve customer service skills and drive sales.
- Implemented visual merchandising strategies to improve product displays.
- Coordinated staff schedules to optimize labor efficiency and coverage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened workflow by hiring, managing, and developing talent to enhance team performance.
- Recruited, trained and supervised new employees.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Maintained store cleanliness and organization for a welcoming environment.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Executed daily banking operations to ensure financial accuracy and support store operations.
- Prepared monthly reports on sales figures, expenses, profits.
- Established store tactics and strategies to achieve operational performance and sales goals.
Armed Security Officer
Guardian Security
St Louis, Missouri
01.2016 - 01.2019
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect suspicious activities and prevent incidents.
- Responded promptly to alarms and emergencies, coordinating with law enforcement.
- Enforced security policies, maintaining order and discipline among visitors and staff.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Provided assistance during events, ensuring compliance with safety protocols.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Collaborated with team members to enhance security measures and procedures at locations.
Kitchen Manager
Applebee's
Sedalia, Missouri
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Oversaw food preparation and cooking processes for quality consistency.
- Ensured compliance with health and safety regulations in kitchen operations.
- Managed kitchen staff scheduling and daily task assignments.
- Trained new employees on kitchen procedures and equipment use.
- Coordinated inventory management and supply ordering for kitchen needs.
- Implemented training programs to improve staff skills and efficiency.
Education
High School Diploma -
Oceana High School
Pacifica, CA05-1980
Skills
- Inventory management
- Visual merchandising
- Operational strategy
- Quality assurance
- Performance analysis
- Staff training
- Customer service
- Safety compliance
- Process improvement
- Time management
- Leadership
- Team collaboration
- Conflict resolution
- Critical thinking
Timeline
Store Manager
Murphy Express
02.2019 - 07.2026
Armed Security Officer
Guardian Security
01.2016 - 01.2019
Kitchen Manager
Applebee's
High School Diploma -
Oceana High School