Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelley Anderson

Green Bay

Summary

Dedicated Patient Service Representative skilled in electronic health records, patient scheduling, and HIPAA compliance. Committed to enhancing patient engagement and satisfaction through attention to detail and efficient service delivery.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Aurora Health Care
Green Bay
06.2025 - Current
  • Greeted patients warmly and ensured a positive first impression.
  • Scheduled patient appointments using electronic health record systems.
  • Verified patient information and insurance details for accuracy.
  • Assisted patients with check-in and check-out processes efficiently.
  • Handled patient inquiries, providing clear information and support.
  • Collaborated with medical staff to streamline patient flow and care.
  • Adhered to HIPAA regulations when handling confidential patient information.

Patient Service Business Lead

Aurora Health Care
Green Bay
12.2023 - 06.2025
  • Led cross-functional teams to enhance patient care processes and service delivery.
  • Facilitated communication between departments to streamline workflow and improve efficiency.
  • Supported leadership in strategic planning for organizational growth and patient engagement.

Patient Service Lead

Aurora Health Care VLCC
Green Bay
10.2019 - 12.2023
  • Led a team through COVID in the VLCC
  • Master template editing
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Spencer High School
Columbus, GA
06-1985

Skills

  • Patient scheduling
  • Electronic health records
  • Insurance verification
  • HIPAA compliance
  • Customer service
  • Patient engagement
  • Data entry
  • Attention to detail
  • Training development

Timeline

Patient Service Representative

Aurora Health Care
06.2025 - Current

Patient Service Business Lead

Aurora Health Care
12.2023 - 06.2025

Patient Service Lead

Aurora Health Care VLCC
10.2019 - 12.2023

High School Diploma -

Spencer High School

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Shelley Anderson