Shelley Carroll
Orrville,OH
Summary
Dynamic Assistant Store Manager at Bob Evans, adept at enhancing customer experiences and resolving issues with precision. Expert in store operations and team leadership, I effectively train staff to boost service quality. Proven track record in problem-solving and managing customer relations, ensuring satisfaction and loyalty through dedicated support.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Bob Evans
Burbank, Ohio
07.2025 - Current
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Built employee knowledge with training and mentoring.
Production Associate
Morgan Truck Body
Orrville, OH
08.2023 - 05.2025
- Demonstrated strong attention to detail while inspecting products for quality assurance purposes.
- Operated various types of manufacturing equipment including overhead cranes in a safe and efficient manner.
- Reported damaged and defective products to supervisor.
- Drove trucks and forklifts to transport products to designated facility areas.
General Manager
Wendy’s
Oberlin, OH
01.2017 - 02.2023
- Recruited team members to maintain adequate staffing levels.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Recruited team members for maintaining adequate staffing levels according to projected sales.
Education
Phlebotomy and EKG Technology -
University of Akron
Akron, OH, US01.2010
Skills
- Store opening and closing
- Customer service and engagement
- Problem-solving
- Store operations
- Customer experience
- Hiring and training
- Attention to detail
- Customer service management
- Stock management
- Team management
- Customer service
- Time management
- Employee coaching
- Team building and leadership
- Staff supervision
- POS systems
- Shift scheduling
- Customer relations
Certification
Servsafe certified
Timeline
Assistant Store Manager
Bob Evans
07.2025 - Current
Production Associate
Morgan Truck Body
08.2023 - 05.2025
General Manager
Wendy’s
01.2017 - 02.2023
Phlebotomy and EKG Technology -
University of Akron