Shelley Chopak
LaPorte,USA
Summary
Dynamic professional with extensive experience in dental office management, inside sales, and restaurant service, dedicated to enhancing operational efficiency and elevating patient satisfaction. Strong organizational skills and in-depth knowledge of dental office procedures contribute to streamlined operations and improved patient experiences. Proven ability to cultivate a collaborative team environment while consistently delivering high-quality patient care. Committed to driving results through effective communication and strategic problem-solving.
Overview
10
10
years of professional experience
Work History
Treatment Coordinator and Inside Sales
Oral Surgery, Dental Implants and Orthodontics
12.2023 - Current
- Fostered strong client relationships to enhance overall customer satisfaction.
- Employed specialized software to enhance tracking of sales activities and streamline customer information management.
- Collaborated with healthcare teams to design and implement patient treatment plans, ensuring efficient workflows and elevated patient care standards.
- Engaged with oral surgeons and orthodontists to refine patient care strategies and elevate treatment efficiency.
- Explained financial arrangements in detail to patients, empowering them to make informed choices about payment options and timelines.
- Enhanced patient and family experiences by providing exemplary customer service in a supportive setting.
- Facilitated development of customized treatment plans to enhance patient outcomes.
- Analyzed patient needs and structured payment plans to facilitate financial arrangements.
- Established comprehensive tracking systems to monitor progress towards production levels and revenue targets.
Practice Manager
Nagy Family Dental Group
11.2017 - 11.2023
- Led cross-functional teams to achieve organizational goals and drive continuous improvement
- Developed and implemented strategic plans to improve overall productivity across departments.
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
General Manager
Chipotle
10.2015 - 11.2017
- Manage daily shifts and operations
- Conduct meetings with management team
- Managed a team of approximately 50 members
- Elevated crew members into management positions
- Consistently achieved 98-100% on all health inspections
- Developed training programs for staff, enhancing employee performance and customer satisfaction
- Managed inventory levels to reduce waste and optimize supply chain efficiency
- Established operational benchmarks, driving continuous improvement in service delivery and operational excellence
- Managed budget implementations, employee reviews, training, schedules
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
Some College (No Degree) - Dental Assisting and Office Management
Polaris Adult Career Center
OhioHigh School -
Elyria High School
Ohio01.1991
Skills
- Customer Service
- Passion to coach and develop
- Manage day to day operations
- Collaborate well with Teams
- Problem-Solving
- High follow through
- Organized and punctual
- Strong Communication skills
- Cultivate Positive work culture
- HIPAA compliance
- Office administration
- Financial counseling
- Sales and overcoming objectives and barriers
Timeline
Treatment Coordinator and Inside Sales
Oral Surgery, Dental Implants and Orthodontics
12.2023 - Current
Practice Manager
Nagy Family Dental Group
11.2017 - 11.2023
General Manager
Chipotle
10.2015 - 11.2017
Some College (No Degree) - Dental Assisting and Office Management
Polaris Adult Career Center
High School -
Elyria High School
Outside of the workplace...
Outside of the workplace, I am actively involved in the community. I am passionate about assisting in various Youth Groups, the Community food pantry and preparing and serving community meals. I am also an active member for the American Foundation for Suicide Prevention