Shelley Dalton
Columbus,OH
Summary
Dynamic Assistant Manager at Gabriel Brothers with a proven track record in team leadership and customer service excellence. Skilled in staff training and development, I successfully enhanced employee performance, contributing to a significant increase in sales growth. Adept at conflict resolution and strategic planning, I foster a collaborative and motivated work environment.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Gabriel Brothers
Chillicothe, OH
08.2023 - Current
Team Lead
Walmart
Waverly, OH
12.1997 - 12.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Associate Of Applied Business - Paralegal Studies
Shawnee State University
Portsmouth, OHSkills
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Task delegation
- Goal setting
- Conflict resolution
- Retail operation
- Employee scheduling
- Recruiting and interviewing
- Strategic planning
- Policy enforcement
- Employee performance evaluations
- Cost reduction
- Verbal and written communication
- Employee supervision
- Coaching and mentoring
- Inventory management
- Performance evaluation
- Compliance
- Vendor relationship management
- Rewards program oversight
- Reporting and documenting
- Customer service and satisfaction
- Closing oversight
Accomplishments
Our store received awards for District, Regional, and Company store of the year for 2024. I also was a replacement store manager during the store manager's absence for maternity leave.
Additional Information
I have a wide variety of experience in other work environments which will make me a well rounded employee and a strategic problem solver.
Timeline
Assistant Manager
Gabriel Brothers
08.2023 - Current
Team Lead
Walmart
12.1997 - 12.2022
Associate Of Applied Business - Paralegal Studies
Shawnee State University