Shelley Dryden
Tampa,FL
Summary
Motivated and detail-oriented professional with a proven track record in customer service, sales, and childcare management. Demonstrates foundational knowledge in building strong customer relationships, coordinating logistics, and driving client acquisition. Recognized for reliability, fostering a productive team environment, and consistently meeting targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
House Manager
Kressin Family
09.2020 - 08.2024
- Manage day-to-day operations of the home, all while managing the heath, welfare, and emotional needs for two children under the age of six.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw logistics and planning to ensure the children made it to and from their 7 action time 5 days a week.
- Fostered a safe and loving environment for a child with a minor disability exercising skills in patience and de-escalation.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
Sales Representative
Tropical Touch Salon and Boutique
08.2020 - 08.2024
- Operated a point of sale system with 100% accuracy rate, ensuring that 300+ transactions weekly were processed efficiently and securely
- Oversaw the market expansion and generated 700+ new clients, valuing more than $500k of additional revenue annually
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Bachelor of Arts - Marketing, Communications
University of West Florida
Pensacola, FL05.2022
Associate of Arts - General Studies
Chipola College
05.2020
Skills
- SEO/SEM Marketing
- Business Analytics
- Problem-Solving
- Reliability
- Qualitative research
- Contract Negotiations
- Interpersonal communication skills
- Customer relationship building
Certification
- Hootsuite Platform Certification, 2021
- Hootsuite Social Marketing Certification, 2022
- Hootsuite Advanced Social Advertising training and certification, 2022
- Hootsuite Social Media Communications, 2022
- Hootsuite Social Selling, 2023
Timeline
House Manager
Kressin Family
09.2020 - 08.2024
Sales Representative
Tropical Touch Salon and Boutique
08.2020 - 08.2024
Bachelor of Arts - Marketing, Communications
University of West Florida
Associate of Arts - General Studies
Chipola College
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