Shelley Figueroa
Hampton,VA
Summary
Sales Manager experienced in developing and implementing effective sales strategies. Achieved strong customer relationships and enhanced team performance through focused inventory management and product knowledge. Cultivated profitable business opportunities by qualifying prospects and leading team development.
Overview
8
8
years of professional experience
Work History
Sales Manager
Mattress Warehouse
Hampton, VA
05.2025 - Current
- Directed daily sales operations and customer interactions to optimize customer engagement and drive sales.
- Educated new team members on product knowledge and sales techniques.
- Assisted customers in selecting suitable mattress options based on needs.
- Managed store inventory levels and organized product displays to enhance product visibility and appeal.
- Collaborated with team to achieve monthly sales goals and targets.
- Resolved customer inquiries and complaints, improving overall customer satisfaction and loyalty.
- Drove a 50% growth in monthly revenue by implementing effective sales strategies.
Front End Manager
Stone 4 Kitchen
Hampton, VA
03.2023 - 03.2024
- Managed front-end operations to enhance customer service experience.
- Monitored inventory levels and coordinated supply orders for front-end needs.
- Resolved customer complaints promptly to uphold satisfaction and loyalty standards.
- Cultivated strong customer relations while establishing customer service standards.
Interior Design Supervisor
Floor & Decor
Hampton, VA
08.2018 - 03.2023
- Coordinated with clients to understand design preferences and project requirements.
- Collaborated with designers, providing guidance and support throughout design phases.
- Oversaw design projects from concept through completion in retail environments.
- Amplified and maintained positive relationships with clients to ensure satisfaction with the final product.
- Educated junior designers on best practices in interior design techniques and tools. Enforcing company standards.
- Mentoring other departments to achieve Expeditated and Amplified customer experiences
- Developed strategies to enhance company sales performance.
Education
Boces High School
Port Ewen, NYSkills
- Customer relationship management
- Sales forecasting
- Product knowledge
- Inventory management
- Visual merchandising
- Exceeds sales goals
- Team building
- Effective communication
- Relationship building
Timeline
Sales Manager
Mattress Warehouse
05.2025 - Current
Front End Manager
Stone 4 Kitchen
03.2023 - 03.2024
Interior Design Supervisor
Floor & Decor
08.2018 - 03.2023
Boces High School