Summary
Overview
Work History
Education
Skills
Timeline
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Shelley Freeman

Towson,Maryland

Summary

Experienced in the field of project management and mail preparation. Skilled in print management, team management, mail planning and purchasing. Energetic, results-oriented creative professional, recognized for initiative, flexibility and enthusiastically meeting deadlines. Coordinator, strategic thinker, and dynamic project manager with over 20 plus years of experience in the production industry.

Overview

26
26
years of professional experience

Work History

Account Manager

BARTON COTTON GRAPHICS
10.2020 - Current
  • Job entry into Job processing software
  • Manage accounts as assigned
  • Confirms job specifications, schedules, and follows up on missing information
  • Presents solutions and offers advice to assist clients
  • Communicates changes in price, schedule, and process to clients
  • Manage projects from start to finish and act as liaison between both production and clients
  • Manages the job workflow and time associated with various processes to meet deadlines
  • Consistently completes projects on time and within budget
  • Solicits clients feedback to improve overall experience
  • Resolves problems and issues relating to production
  • Initiates pre-production meetings with production team
  • Exhibits highest level of professionalism.

Account Coordinator

IRONMARK
04.2018 - 06.2020
  • Senior coordinator for assigned clients and senior account executives regarding print, large format, promotional and mailing projects which generated over $250,000 in annual revenue
  • Spearheaded projects by estimating/scheduling, managing the manufacturing processes, creating/sending tracking reports and providing timely delivery of product
  • Organized and supervised the production of all large format projects including coordinating the installation of these projects on locations
  • Communicated the details of projects with all department heads to ensure that projects moved through the plant on schedule
  • Supported the needs of the clients while seeking to add value and strengthen the client-vendor relationship
  • Counseled and educated clients on file prep, production processes and equipment specifications.

Account Manager

CENVEO, PORT CITY PRESS
05.2014 - 04.2018
  • Guided the production of all print/mailing projects from conception to distribution
  • Administered exceptional customer service for assigned accounts, ensuring timely production and accurate order entry
  • Negotiated all contracts with outside vendors to ensure cost effective purchasing
  • Developed a solid network of vendors encompassing a multitude of printers, mail houses and freelance designers
  • Tracked and reported project statuses keeping customers informed throughout the production processes
  • Simplified accounting processes including tracking, and coding all invoices for financial division.

Sales Service Representative

VICTOR GRAPHICS INC.
08.1998 - 11.2013
  • Championed and managed a customer database of over 100 accounts generating over $3.5 million in sales annually
  • Guided and counseled clients on production processes, which increased additional business and print opportunities
  • Enhanced, boosted, and sustained professional relationships with a wide variety of customers in fields such as medical, law, trade, and higher education publishing
  • Administered exceptional communication with internal personnel including, graphic designers, layout professionals and outside contractors
  • Prudently managed the manufacturing procedures in which rapid turnarounds were critical
  • Researched and analyzed customer’s concerns while developing and providing effective troubleshooting and problem resolutions to the customer
  • Generated weekly status reports from initial project conception to completion
  • Exceeded customer’s expectation by delivering quality products on time and within budget.

Education

Associate of Arts - Business Administration And Management

The Community College of Baltimore County
Catonsville, MD
04.2015

Skills

  • Microsoft Office Suite
  • ADOBE
  • Kodak InSite FTP software
  • EFI PACE Software

Timeline

Account Manager

BARTON COTTON GRAPHICS
10.2020 - Current

Account Coordinator

IRONMARK
04.2018 - 06.2020

Account Manager

CENVEO, PORT CITY PRESS
05.2014 - 04.2018

Sales Service Representative

VICTOR GRAPHICS INC.
08.1998 - 11.2013

Associate of Arts - Business Administration And Management

The Community College of Baltimore County

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Shelley Freeman