Shelley Fuson
PINEVILLE,KY
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over ten years of guest service experience in hospitality industry.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Arby's Restaurant
Middlesboro, KY
01.2020 - 01.2025
- Established open lines of communication with team for feedback and suggestions.
- Developed contingency plans with team to address potential disruptions.
- Led training initiatives, enhancing employee skills and confidence.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
SUBWAY®Restaurants
Pineville, KY
04.2014 - 12.2019
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Medical Receptionist
Dr. Neil G. Barry III
Middlesboro, KY
04.2004 - 03.2012
- Processed insurance claims and verifications through specialized billing software.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Used electronic health records software to efficiently manage patient information.
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Education
Diploma -
Bell County High School
Pineville, KY05.1992
Skills
- Money handling
- Team leadership
- Customer service
- Time management
- Workload management
Timeline
Assistant Manager
Arby's Restaurant
01.2020 - 01.2025
General Manager
SUBWAY®Restaurants
04.2014 - 12.2019
Medical Receptionist
Dr. Neil G. Barry III
04.2004 - 03.2012
Diploma -
Bell County High School