Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Shelley Gould

Klamath Falls,OR

Summary

I have 30 years of customer service experience. I feel there's nothing better than turning around an unhappy customer to be totally pleased. Im a positive people person. Able to overlap.Use multiple sytems.Adhere to job guidelines and expectations.

Overview

38
38
years of professional experience

Work History

Front Desk Agent

Tahoe Summit Vlge Time Shre
Stateline, NV
05.2018 - 08.2020
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided excellent customer service while upholding company policies.

Intake Associate

FEMA
Carson City, NV
10.2017 - 12.2017
  • Conducted intake interviews with clients to assess their needs and eligibility for services.
  • Interviewed hurricane victims
  • Entered data in call cener envitonment

Customer Service Representative

AT&T
Fresno , San Jose
08.1982 - 08.2011
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Placed orders in call center environment .Addressed customer concerns for billing concerns, placed orders. Offered bundle service
  • Upsold
  • Accomplished positive feedback.Top producer in sales goals consistently
  • Consulted with customers made offers based on information provided

Education

High School Diploma -

Monta Vista High School
Cupertino, CA
06-1972

Liberal Arts and General Studies

De Anza College
Cupertino, CA

Skills

  • Room Assignments
  • Guest Relations
  • Transportation Information
  • Information Protection

Affiliations

  • Bird Watching, photography , travel

Timeline

Front Desk Agent

Tahoe Summit Vlge Time Shre
05.2018 - 08.2020

Intake Associate

FEMA
10.2017 - 12.2017

Customer Service Representative

AT&T
08.1982 - 08.2011

High School Diploma -

Monta Vista High School

Liberal Arts and General Studies

De Anza College

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Shelley Gould