Shelley Hall
Windsor,ME
Summary
Results-driven Shift Supervisor with expertise in team leadership, workplace safety, and customer service. Proven ability to enhance productivity and manage inventory effectively, ensuring operational excellence.
Overview
31
31
years of professional experience
Work History
Shift Supervisor
Starbucks
Augusta, ME
08.2025 - Current
- Supervised daily operations and ensured adherence to safety and quality standards.
- Trained new team members on customer service protocols and operational procedures.
- Managed inventory levels, facilitating timely restocking of supplies and products.
- Implemented efficient workflow processes to enhance team productivity during peak hours.
- Resolved customer complaints promptly, ensuring a positive experience for all patrons.
- Maintained cleanliness and organization of workstations, promoting a safe environment for employees and customers.
Office Manager
Country Homes
Windsor, ME
06.1995 - 08.2025
- Streamlined office operations to enhance workflow efficiency and productivity.
- Implemented organizational systems for document management, improving accessibility and retrieval times.
- Developed training materials for new hires, enhancing onboarding processes and employee retention.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Education
High School Diploma -
Cony High School
Augusta06-1991
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Staff development
- Inventory control and record keeping
- Safety awareness
- Inventory control
- Policy enforcement
- Strategic planning
- Scheduling coordination
- Inventory management
- Team leadership
- Problem-solving
- Positive attitude
- Team motivation
- Creative problem solving
Timeline
Shift Supervisor
Starbucks
08.2025 - Current
Office Manager
Country Homes
06.1995 - 08.2025
High School Diploma -
Cony High School