Shelley Humphrey
Sherwood,AR
Summary
Dedicated and experienced professional with a Bachelor’s in Health Promotion - addiction studies and a vital client intake, counseling, and group facilitation background. I seek to develop my skills further and contribute to the field of health promotion through a graduate program while excelling in service-oriented roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Specialist I
Central Arkansas Water
05.2022 - Current
- Investigate customer billing questions, process bill adjustments, and manage data accuracy across multiple software systems
- Collaborate on special projects and contribute to process improvements
- Telecommute as needed while maintaining exceptional accuracy and professionalism
Intern
Quality Living Center (QLC)
08.2023 - 12.2023
- Conducted client intakes, facilitated group discussions, and provided one-on-one support to individuals in recovery
- Developed a compassionate and structured approach to client interactions, ensuring ethical and clinical standards adherence
- Gained valuable experience working with clients, applying learned concepts directly into relevant work situations.
Customer Service Representative
Central Arkansas Water
03.2018 - 05.2022
- Addressed and resolved customer concerns efficiently, fostering trust and satisfaction
- Delivered training for new hires, strengthening team capability and service standards
- Consistently achieved and exceeded performance metrics through effective communication and problem-solving skills
Education
Master of Science - Health Promotion
University of Central Arkansas
Conway, AR05.2025
Bachelor of Science - Health Promotion - Addictions Studies
University of Central Arkansas
Conway, AR05.2024
Skills
- Microsoft Office Suite
- Excel
- Outlook
- Word
- 10-Key
- Data entry
- Problem-solving
- Fast learner
- Quick learner
- Teamwork and collaboration
- Computer skills
- Creative and resourceful
Certification
- Notary Public
- NMLS#1170224
- CITI Training Certificate
- ACN Training
Timeline
Intern
Quality Living Center (QLC)
08.2023 - 12.2023
Billing Specialist I
Central Arkansas Water
05.2022 - Current
Customer Service Representative
Central Arkansas Water
03.2018 - 05.2022
Bachelor of Science - Health Promotion - Addictions Studies
University of Central Arkansas
- Notary Public
- NMLS#1170224
- CITI Training Certificate
- ACN Training
Master of Science - Health Promotion
University of Central Arkansas
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