Open To Work
Shelley Jorgensen
Timberville,VA
Work Preference
Summary
Compassionate professional with extensive experience in customer service and retail environments. Skilled in training staff, managing high-pressure situations, and implementing effective merchandising strategies. Committed to fostering teamwork and delivering exceptional care and support to customers. Caring individual who loves interacting with others and who strives to make a difference in the lives of others.
Overview
20
20
years of professional experience
Work History
Sales Associate
ABC Fine Wine & Spirits
Timberville, VA
06.2022 - Current
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of wine and spirits to offer informed recommendations to customers.
- Implemented visual merchandising strategies to optimize store layout and product visibility.
- Trained new sales associates on customer engagement techniques and inventory management systems.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Apparel Team Member
Walmart
Timberville, VA
05.2016 - Current
- Assisted customers with product selection and inquiries to enhance the shopping experience.
- Maintained merchandising standards by organizing apparel displays for optimal visibility.
- Operated a cash register to process customer transactions.
- Maintained a clean and organized store environment, and ensuring an enjoyable shopping experience for customers.
- Implemented loss prevention strategies by monitoring customer activity and reporting suspicious behavior when necessary.
- Enhanced customer satisfaction by providing personalized assistance and styling recommendations.
- Participated in staff training sessions to enhance team skills and knowledge, leading to improved overall performance.
Sales Associate
Food Lion
Timberville, VA
06.2006 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Direct Care Aide/Registered Medication Aide
Living Waters Assisted Living
Timberville, VA
09.2010 - 08.2014
- Provided compassionate personal care to residents, ensuring comfort and dignity in daily activities.
- Assisted in medication management, adhering to safety protocols and enhancing residents' health outcomes.
- Collaborated with healthcare team to develop individualized care plans based on residents' needs and preferences.
- Trained new staff on best practices for resident care and emergency response procedures, promoting a culture of safety.
- Monitored residents' physical and emotional well-being, reporting changes to nursing staff promptly for appropriate interventions.
- Implemented recreational activities tailored to residents' interests, fostering social engagement and community involvement.
- Maintained accurate documentation of care provided, ensuring compliance with regulatory standards and facilitating quality assurance audits.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Offered companionship for isolated individuals by providing one-on-one time focused on conversation or shared interests.
- Advocated for resident rights and preferences, enhancing overall satisfaction with living conditions at assisted living facility.
Education
Bachelor of Science - Business Management And Leadership
Bellevue University
Bellevue, NE09-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Elderly care
- Compassionate caregiving
- Dementia care
- Housekeeping tasks
Timeline
Sales Associate
ABC Fine Wine & Spirits
06.2022 - Current
Apparel Team Member
Walmart
05.2016 - Current
Direct Care Aide/Registered Medication Aide
Living Waters Assisted Living
09.2010 - 08.2014
Sales Associate
Food Lion
06.2006 - 05.2016
Bachelor of Science - Business Management And Leadership
Bellevue University