SHELLEY MERKEL VEST
Grovetown,Georgia
Summary
Experienced in building strong customer relationships and handling challenging customer situations. Prioritizes customer satisfaction through active listening, prompt issue resolution, and clear, concise information. Adapts to various communication styles while maintaining a professional, empathetic demeanor. Utilizes interpersonal and problem-solving skills to deliver swift resolutions and ensure a positive customer experience.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
2025
2025
years of professional experience
Work History
Office Manager
Glenn's Painting
- As office manager, I was in charge of opening and closing the office daily, answering the phones, scheduling all appointments, and ensuring that all appointments were kept
- My other duties included: keeping office supplies stocked, paying monthly bills and expenses, as well as tracking the workers' hours and completing payroll
Office Manager/ Salesperson
T & K Auto Brokers
- I had dual roles at this job
- As office manager, I opened and closed the store, as well as typical office duties, such as: answering the phones and questions that customers might have about the vehicles for sale
Apprentice Welder/Pipe fitter
Local 150
- As an apprentice, I did most any task asked of me
- I prepared pipe for welding/installation, such as grinding and beveling, as well as fitting the pipe up for the welder
- I also was in charge of setting up the work area each morning and taking it down at the end of each day, putting tools and material away and cleaning our area
Leasing Agent
Briar's Patch Properties
- As lead leasing agent, I would show prospective tenants model and/or available units, complete the application process of approving or denying prospects, and would prepare the lease agreement along with all other move-in documents
- I answered a multi-line phone system, while inputting tenant work orders
- It was my job to send a maintenance person to complete the job in a timely manner
- Other duties included: office supply inventory, tracking and completing lease renewals and planning community events
Regional Manager
Bryar Patch Properties
12.2021 - 01.2025
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Established and maintained operational standards for 2 locations.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High school or equivalent - College Preparatory
Lakeside Highschool
Evans, Georgia06.1991
Other - Welding and Pipefitting
Local 150 Apprenticeship
Augusta, Georgia10.2014
Other - Welding Certificates
Augusta Technical College
Augusta, Georgia06.2006
Skills
- Customer Service
- Management
- Secretarial skills
- Retail
- Office administration
- Organizational skills
- Mail handling
- Customer service
- Scheduling and calendar management
- Office management
- Customer relations
- Administrative support
- Scheduling coordination
- Clear oral/written communication
- Staff management
Timeline
Regional Manager
Bryar Patch Properties
12.2021 - 01.2025
Other - Welding and Pipefitting
Local 150 Apprenticeship
Other - Welding Certificates
Augusta Technical College
Office Manager
Glenn's Painting
Office Manager/ Salesperson
T & K Auto Brokers
Apprentice Welder/Pipe fitter
Local 150
Leasing Agent
Briar's Patch Properties
High school or equivalent - College Preparatory
Lakeside Highschool
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