Shelley Neall
Crooked Hammock
Millsboro ,DE
34
years of professional experience
1
Certification
Dedicated social worker with expertise in client advocacy and crisis assessment. Proven ability to foster positive relationships and enhance customer satisfaction through effective conflict resolution and case management.
Work History
Restaurant Server
1 Year 4 Months- Provided exceptional customer service, ensuring a positive dining experience for guests.
Social Worker
2 Years 5 Months- Facilitated group therapy sessions to promote emotional well-being and support.
- Coordinated with healthcare providers to ensure continuity of care for clients.
- Advocated for client resources, connecting individuals with community services and support systems.
- Monitored client progress, adjusting care plans based on feedback and outcomes.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Restaurant Server
3 Years 3 Months- Provided exceptional customer service, ensuring a positive dining experience for guests.
Quality Assurance Specialist
8 Months- Developed and implemented quality assurance protocols to enhance service delivery for individuals with autism.
- Conducted comprehensive assessments of program effectiveness, ensuring compliance with organizational standards.
- Trained and mentored junior staff on quality assurance best practices and documentation procedures.
- Collaborated with cross-functional teams to identify areas for process improvement within service operations.
- Established key performance indicators to monitor program outcomes, driving continuous improvement efforts across services.
ICAP Evaluator/Level of Care/Remote
2 Years 1 Month- Evaluated program effectiveness using qualitative and quantitative methodologies to inform strategic decisions.
- Conducted stakeholder interviews to gather insights, fostering a deeper understanding of program impacts.
- Collaborated with cross-functional teams to enhance evaluation processes and ensure alignment with client goals.
- Developed comprehensive reports summarizing findings and recommendations for client improvement initiatives.
- Met with teachers, therapists, doctors and families to determine the level of care (Medicaid) necessary to support individuals and improve quality of life.
Assistant Director
24 Years 6 Months- Led training sessions for staff on best practices in developmental disabilities services and compliance standards.
- Developed and implemented strategic initiatives to enhance service delivery for individuals with developmental disabilities.
- Collaborated with cross-functional teams to optimize program operations and improve client outcomes.
- Analyzed program data to identify trends, informing decision-making for resource allocation and service improvements.
- Hired and Supervised team of 25 Case Managers/Social Workers.
Education
Bachelor of Science - Human Services
Skills
Customer satisfaction
Case management
Client advocacy
Conflict resolution
Table service
Crisis assessment
Client needs assessment
Team collaboration
Microsoft Office Suite
Certification
CPR and First Aid Certified
Timeline
Restaurant Server
Crooked Hammock
05.2025 - 09.2026Read More
Social Worker
Cadia Healthcare Renaissance
11.2023 - 04.2026Read More
Restaurant Server
Roadhouse Steak House/Crab Barn Restaurant
06.2020 - 09.2023Read More
Quality Assurance Specialist
Autism Delaware
09.2019 - 05.2020Read More
ICAP Evaluator/Level of Care/Remote
Arbitre Consulting
05.2017 - 06.2019Read More
Assistant Director
DHSS/Division of Developmental Disabilities Services
07.1992 - 01.2017Read More
Springfield College
Bachelor of Science from Human Services
Read More