Shelley Palmer
Grand Ledge
Summary
Hardworking and loyal employee with strong organizational skills eager to secure a customer accounts specialist position. Experienced with handling customer inquiries and utilizes communication and problem-solving skills to enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Billing and Customer Service Specialist
Mercy Ambulance Service
Lansing, MI
04.2020 - Current
- Handles escalated calls calmly, working with customers to find resolutions that satisfied both the company and the customer''s needs.
- Maintains a courteous and professional demeanor with customers and fellow employees .
- Established trust with clients through clear communication and patience
- Assists new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Processes invoices and electronic claims.
- Investigates returned mail to obtain accurate patient demographics and promptly reissues invoices
- Verifies insurance through provider portals to determine eligibility and coverage for services
- Communicates with various insurance providers to resolve denied claims
- Posts payments to patients accounts and electronic payments to patient accounts. Verifies accurate reports by reviewing and confirming data before providing information to the company accountant.
- Ensures accurate billing by verifying patient information and demographics by reviewing face sheets, and reads reports to provide accurate ICD and HCPCS codes
Education
High School Diploma -
Kingston High School
Kingston, MISkills
- Customer service
- Fantastic communication skills
- Telephone etiquette
- Complaint handling
- Autonomous
- Data entry and collection
- Service education
- Zoll software efficiency
- Understands ICD 10 Codes and HCPCS Codes
Timeline
Medical Billing and Customer Service Specialist
Mercy Ambulance Service
04.2020 - Current
High School Diploma -
Kingston High School