Shelley Rache
Bolivar
Summary
Dynamic professional with a proven track record at Aldi Inc. Grocery Stores, excelling in customer service and leadership. Enhanced team performance through effective training and implemented process improvements that optimized inventory management. Recognized for resolving customer issues promptly, fostering strong relationships, and ensuring compliance with safety standards.
Overview
11
11
years of professional experience
Work History
Associate
Aldi Inc. Grocery Stores
Springfield, MO
09.2018 - 12.2025
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained new staff on operational procedures, enhancing team performance and efficiency.
- Implemented process improvements that streamlined inventory management procedures.
- Coordinated stock replenishment efforts, minimizing product shortages and optimizing sales opportunities.
Associate/Asst Manager
Flying J Travel Plaza
Springfield, MO
01.2017 - 09.2018
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Acted as a liaison between team members and senior management, effectively communicating departmental updates and addressing concerns.
- Handled escalated customer issues, resolving concerns promptly and maintaining high levels of customer satisfaction.
- Generated repeat business through exceptional customer service.
- Oversaw cash handling processes, ensuring accuracy in transactions and financial reporting.
- Managed a team of junior staff, providing guidance and mentorship to improve their performance and professional growth.
Yard Spotter
Bass Pro Distribution Center
Springfield, MO
06.2015 - 11.2016
- Operated yard truck to transport trailers between loading docks and storage areas efficiently.
- Conducted regular inspections of equipment and trailers to ensure compliance with safety standards.
- Coordinated with warehouse staff to optimize trailer placement for streamlined loading and unloading processes.
- Assisted in training new employees on yard operations and safety protocols to enhance team performance.
Education
No Degree - Business Administration
Ozark Technical College
Springfield, MO05-2017
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Relationship building
- Courteous and professional
- Oral communication
- New hire training
Timeline
Associate
Aldi Inc. Grocery Stores
09.2018 - 12.2025
Associate/Asst Manager
Flying J Travel Plaza
01.2017 - 09.2018
Yard Spotter
Bass Pro Distribution Center
06.2015 - 11.2016
No Degree - Business Administration
Ozark Technical College