Summary
Overview
Work History
Education
Skills
Volunteer Work
References
Timeline
Generic

Shelley Solis

El Paso,TX

Summary

Dedicated Store Manager offering 23 years of extensive experience in retail store management. Expertise in customer service, sales and team leadership. Organized and analytical problem-solver skilled in solving complicated issues and making proactive changes.

Overview

27
27
years of professional experience

Work History

Substitute Teacher

EPISD
El Paso, TX
11.2021 - Current
  • Follow classroom plans left by primary teacher to continue student education and reinforce core concepts.
  • Provide instruction for students in core subject areas.
  • Maintain day-to-day classroom management and discipline to promote learning activities.
  • Organize and clean teaching areas after daily use to maintain high standards for primary teachers.
  • Took notes on school/student day activities to provide to primary teacher.

Store Manager

Talbots
El Paso , TX
01.1998 - 01.2021
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to a skilled team of sales associates.
  • Coached sales associates in product specifications, selling techniques and team rewards, significantly increasing customer satisfaction ratings.
  • Educated employees and trained on methods for handling various aspects of sales/returns, complicated issues and problematic customers.
  • Generated repeat business and loyal customers by developing and maintaining a strong team of 9 employees dedicated to customer service.
  • Provided on-going coaching and feedback, managed the performance appraisal process and addressed performance/disciplinary and termination actions when required.
  • Promoted business strategy by implementing improvements based on C-stat scores and customer feedback.
  • Provided monthly work schedules to employees based on forecasted traffic levels, business demands and requested time-off.
  • Reviewed and monitored weekly scheduling, purchases and other expenses in order to maintain quarterly budgets.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard loss prevention practices.
  • Coordinated various fashion shows and fundraising events throughout the year in order to increase sales. Participated in community service events with team members.
  • Strengthened merchandising and promotional strategies to drive customer engagement and increase sales.
  • Managed inventory control, cash control and POS opening and closing procedures.
  • Ensured compliance of all company policies and procedures.

Marketing Coordinator

Helen Of Troy
El Paso, TX
08.1993 - 08.1996
  • Performed market analysis and researched latest trends within the beauty division.
  • Prepared reports for upper management detailing project updates, performance information and selling costs.
  • Worked closely with all applicable departments within the company including creative services, engineering and sales directors.
  • Created corporate binders with marketing materials for sales presentations and client meetings.

Education

BBA - Marketing/Management

The University of Texas At El Paso
El Paso, TX

Skills

  • Excellent Customer Service Skills
  • Team Leadership and Coaching
  • Relationship Building and Management
  • Staff Training and Development
  • Highly Organized
  • Strong Multi-Tasking
  • Effective Time Management Skills
  • Scheduling and Budgeting
  • Maximizing Profitability
  • Goals and Performance

Volunteer Work

Franklin Volleyball Board - Treasurer

El Paso, TX

8/2018

  • Oversaw all accounts payables/receivables for the volleyball team, including paying bills, and collecting dues/monies for fundraisers, concessions and tournaments.
  • Responsible for keeping accurate books to ensure legal compliance
  • Reconciled bank statements

References

*Angie Alvarez, District Manager, Talbots

(832) 643-9318

Angela.Alvarez@Talbots.com

*Gaby Lozano, Teacher, Dr. Green Elementary

(915) 887-1151

Glozano1@episd.org

*Margaret Stock, Teacher, Dr. Green Elementary

(850) 830-7267

mmm7070@aol.com

Timeline

Substitute Teacher

EPISD
11.2021 - Current

Store Manager

Talbots
01.1998 - 01.2021

Marketing Coordinator

Helen Of Troy
08.1993 - 08.1996

BBA - Marketing/Management

The University of Texas At El Paso

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Shelley Solis