Shelley Third
Pell City,AL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Ricks Crossroads. Boosted sales by confidently upselling menu items and efficiently managing orders. Skilled in cash handling and guest engagement, ensuring smooth operations and enhanced customer satisfaction. Proven ability to adapt in fast-paced environments, contributing to team success.
Overview
2
2
years of professional experience
Work History
Server
Allen Oil
02.2024 - 01.2025
- Assisted in taking customer orders and delivering food promptly.
- Maintained cleanliness of dining area and ensured compliance with health standards.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Provided exceptional customer service by addressing inquiries and resolving issues.
Server
Ricks Crossroads
02.2023 - 01.2024
- Efficiently managed multiple tables, ensuring timely food and beverage delivery.
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Collaborated with kitchen staff to resolve order discrepancies quickly.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Handled cash and credit transactions accurately during peak hours.
- Adapted to fast-paced environment, demonstrating flexibility during busy shifts.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Education
High School Diploma -
Oxford High School
Oxford, Al Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Server
Allen Oil
02.2024 - 01.2025
Server
Ricks Crossroads
02.2023 - 01.2024
High School Diploma -
Oxford High School