SHELLEY THOMPSON
Murrieta ,CA
Summary
I am a very organizes person, that knows how to communicate with people, and be patient. I have great costumer service skills, and I love meeting and working with new people. I work well with others, and am a team player. I am open to learning new things, and gaining more confidence in other skills.
Overview
17
17
years of professional experience
Work History
Front Office Manager
Oak Valley Dental
10.2019 - Current
- Greeting Patients as they walk in the office, Billing insurances, and checking out patients, and collecting money.
- Customer Service Insurance Billing Collecting Money.
Health Coach
OPTAVIA
02.2018 - Current
- Working with people to get them healthy.
- Making phone calls, checking in.
- Talking to people and reaching out to motivate them to keep going.
- Improved the general health of clients by sharing nutrition information and fitness tips Monitored clients' progress and compared to pre-determined health targets o.
Registered Dental Assistant
DR. Jeffery's Office
02.2007 - 01.2008
- Greeting Patients as they walk into the office.
- Bring to the treatment room.
- Assisting the Dr.
- In dental treatment.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated Protected patients by sterilizing instruments and equipment between every consultation Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Claim Jumper
02.2012 - 02.2015
- Greeting people that come into the restaurant.
- Serving drinks and food to my tables in a timely manner.
- Having patience and being social and friendly to everyone.
- Serving Customers, food and drinks Communicating effectively with Kitchen staff regarding customers allergies, and dietary needs, and other special requests.
Court Services Assistant
Southwest Justice Center
08.2022 - Current
- Researched confidential cases to prepare corresponding reports and legal documents.
- Prepared official court records by printing, correlating and compiling court records.
- Processed workflows related to specific areas of court processes.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
Front Desk Office Manager
Oasis Family Dental
12.2021 - 08.2022
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Streamlined office procedures for improved efficiency, resulting in reduced waiting times for patients.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Taking care of insurance claims and billing for all patients and procedures.
Court Service Assistant
Southwest Justice Center
08.2022 - Current
- Enhanced court efficiency by managing case files and documents accurately and promptly.
- Streamlined communication between court personnel, attorneys, and the public for improved case management.
- Assisted in scheduling hearings, trials, for all civil cases.
- Processing civil cases, and civil documents in a timely manner.
- Working with the public to assist there civil needs.
Education
High School Diploma -
EL Toro High School
Bryman College
Skills
- Complex Problem Solving
- Quality Assurance
- Handling Customer Complaints
- Report Preparation and Analysis
Timeline
Court Services Assistant
Southwest Justice Center
08.2022 - Current
Court Service Assistant
Southwest Justice Center
08.2022 - Current
Front Desk Office Manager
Oasis Family Dental
12.2021 - 08.2022
Front Office Manager
Oak Valley Dental
10.2019 - Current
Health Coach
OPTAVIA
02.2018 - Current
Claim Jumper
02.2012 - 02.2015
Registered Dental Assistant
DR. Jeffery's Office
02.2007 - 01.2008
High School Diploma -
EL Toro High School
Bryman College
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