Shelley Upshaw
Houston,TX
Summary
Detail-oriented leader with expertise in relationship management and cross-functional collaboration. Proven track record in enhancing customer experiences and resolving complex issues. Committed to driving operational excellence and fostering strong partnerships.
Overview
37
37
years of professional experience
Work History
Director of Customer Operations
Womble Company, Inc.
Houston, Texas
10.1988 - Current
- Oversee customer service operations, implementing targeted strategies to enhance client satisfaction and retention.
- Resolved escalated customer issues, collaborating with teams to deliver timely, effective solutions.
- Implemented process improvements, streamlining customer support workflows to reduce response times.
- Coordinated timelines across departments, ensuring alignment with project demands.
- Managed vendor and supplier relationships to facilitate the timely delivery of products and services.
- Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegate work to staff, setting priorities, and goals.
- Prepare staff work schedules, and assign team members to specific duties.
- Daily use of extensive knowledge on pipes, inventory, coating application/production, receiving, shipping, traceability, manufacturers, and inspections.
- Ensured compliance with multiple pipe coating specifications.
Education
Business Management
Lone Star College
Houston, TXSkills
- Vendor management
- Inventory control
- Issue resolution
- Cross-functional team management
- Detail oriented
- Highly motivated/organized
- Self-motivated and reliable
- Customer service
- Manage operations
- Records organization and management
References
References available upon request.
Timeline
Director of Customer Operations
Womble Company, Inc.
10.1988 - Current
Business Management
Lone Star College