Shelley Ward-Burton
Costa Mesa,CA
Summary
Accomplished Sales Manager known for exceptional relationship building and goal setting. Focused on performance management and employee motivation, resulting in high levels of team engagement and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Sales Manager
Rogers Gardens
Corona Del Mar, CA
09.2016 - Current
- Led sales team to exceed quarterly targets through effective training and motivation strategies.
- Developed and implemented innovative sales strategies to enhance customer engagement and loyalty.
- Made schedules across several sales teams to insure floor coverage.
- Conducted regular performance reviews, providing constructive feedback to foster professional growth among team members.
- Managed team performance through regular training and mentorship initiatives.
- Coordinated cross-functional teams to achieve project objectives on time.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Floral Designer
Artistic Florists
Costa Mesa, CA
10.2011 - 09.2016
- Designed custom floral arrangements for diverse events, enhancing client satisfaction and brand reputation.
- Collaborated with team members to streamline workflow processes, improving order fulfillment efficiency.
- Managed inventory levels of floral supplies, reducing waste and ensuring availability for peak seasons.
- Trained junior designers on best practices in floral design techniques and customer service interactions.
Manager\Head Designer
Red Blossom Flowers and Gifts
Dublin, OH
2000 - 2011
- Oversaw daily operations to ensure timely order fulfillment and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed training programs for new staff, enhancing team productivity and service quality.
- Implemented process improvements that streamlined workflow and increased operational efficiency.
- Coordinated vendor relationships to secure high-quality supplies at competitive prices.
- Fostered a positive work environment by mentoring staff and encouraging professional development initiatives.
- Controlled costs to keep business operating within budget and increase profits.
Design Manager\Head Designer
Rees Flowers and Gifts
Gahanna, OH
1990 - 2000
- Led design team in creating innovative floral arrangements for seasonal promotions..
- Streamlined design processes, increasing efficiency and reducing turnaround time on projects.
- Mentored junior designers, providing guidance on design principles, techniques, and best practices to enhance their skill set.
- Spearheaded design process to align with client specifications and budget.
- Streamlined design processes, resulting in significant reduction in production costs without compromising quality.
Education
High School Diploma -
Lexington High School
Lexington, OHSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Positive and upbeat
- Goal setting
- Sales coaching
- Performance management
- Employee motivation
Timeline
Sales Manager
Rogers Gardens
09.2016 - Current
Floral Designer
Artistic Florists
10.2011 - 09.2016
Manager\Head Designer
Red Blossom Flowers and Gifts
2000 - 2011
Design Manager\Head Designer
Rees Flowers and Gifts
1990 - 2000
High School Diploma -
Lexington High School