SHELLEY WILLIAMS
Pollok,TX
Summary
Driven Optical Sales Associate with twelve years of experience and working knowledge of current optical theory and practices. Worked closely with doctors and clinic staff to create welcoming environment for patients. Interpreted prescriptions, conducted patient visual needs assessments and recommended frames and lenses to support growth of busy optical shops.
Overview
9
9
years of professional experience
Work History
Eyewear Consultant
Luxottica Retail
Friendswood, TX
04.2015 - 12.2023
- Provided customer service to eyewear shoppers, answering questions and addressing concerns.
- Assisted customers in selecting frames that best fit their facial features and lifestyle.
- Organized merchandise displays to attractively showcase products.
- Explained product features, benefits, warranties and return policies to customers.
- Processed payments for purchases accurately utilizing point-of-sale systems.
- Advised clients on current fashion trends in eyewear styles and colors.
- Resolved customer complaints in a timely manner while maintaining excellent customer service.
Skills
- Loss Prevention
- Cash Handling
- Retail Merchandising
- Customer Assistance
- Product Knowledge
Accomplishments
- Luxottica Recognition Certificate - Highest Sales Percentage
Timeline
Eyewear Consultant
Luxottica Retail
04.2015 - 12.2023
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