Shelley Wilson
Crawfordsville,Indiana
Summary
Dynamic and results-driven professional with extensive experience at Home Depot, excelling in customer service and efficient cash transactions. Proven ability to enhance customer satisfaction through accurate point-of-sale management and effective communication. Recognized for fostering a welcoming environment and implementing upselling techniques, contributing to increased sales revenue and repeat business.
Overview
20
20
years of professional experience
Work History
Pro Desk Service Cashier
Home Depot
11.2005 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy and accountability in daily reconciliations.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Aided in maintaining a safe working environment through adherence to company safety protocols while handling large sums of money.
- Used POS system to enter orders, process payments and issue receipts.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Monitored sales promotions, effectively communicating offers to customers during transactions.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Implemented inventory management practices to support stock availability at checkout areas.
- Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Maintained strong knowledge of current promotions and store policies to effectively answer customer questions or concerns.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to loss prevention efforts by diligently checking receipts against purchased items during bagging process.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Promoted store loyalty programs to customers, boosting overall membership enrollment.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged return visits.
- Increased sales revenue with upselling techniques and product recommendations based on customer needs.
- Reduced wait times for customers with speedy and precise cash register operations.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
- Collaborated with team members to maintain adequate inventory levels at the front-end of the store.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree - Business Education
ISU
Terre Haute, IN09-1984
High School Diploma -
Crawfordsville High School
Crawfordsville, IN05-1984
Skills
- Customer service
- Efficient cash transactions
- Point-of-sale management
- Accurate transaction management
Timeline
Pro Desk Service Cashier
Home Depot
11.2005 - Current
No Degree - Business Education
ISU
High School Diploma -
Crawfordsville High School