Shelley Wilson
Crawfordsville,Indiana
Summary
Dynamic and results-driven professional with extensive experience at Home Depot, excelling in customer service and efficient cash transactions. Proven ability to enhance customer satisfaction through accurate point-of-sale management and effective communication. Recognized for fostering a welcoming environment and implementing upselling techniques, contributing to increased sales revenue and repeat business.
Overview
20
20
years of professional experience
Work History
Pro Desk Service Cashier
Home Depot
Crawfordsville, IN
11.2005 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy and accountability in daily reconciliations.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Aided in maintaining a safe working environment through adherence to company safety protocols while handling large sums of money.
- Used POS system to enter orders, process payments and issue receipts.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Monitored sales promotions, effectively communicating offers to customers during transactions.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Implemented inventory management practices to support stock availability at checkout areas.
- Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Maintained strong knowledge of current promotions and store policies to effectively answer customer questions or concerns.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to loss prevention efforts by diligently checking receipts against purchased items during bagging process.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Promoted store loyalty programs to customers, boosting overall membership enrollment.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged return visits.
- Increased sales revenue with upselling techniques and product recommendations based on customer needs.
- Reduced wait times for customers with speedy and precise cash register operations.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
- Collaborated with team members to maintain adequate inventory levels at the front-end of the store.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree - Business Education
ISU
Terre Haute, IN09-1984
High School Diploma -
Crawfordsville High School
Crawfordsville, IN05-1984
Skills
- Customer service
- Efficient cash transactions
- Point-of-sale management
- Accurate transaction management
Timeline
Pro Desk Service Cashier
Home Depot
11.2005 - Current
No Degree - Business Education
ISU
High School Diploma -
Crawfordsville High School