Overview
Work History
Education
Skills
References
Timeline
Generic

Shelley Zeigler

Lubbock,TX

Overview

26
26
years of professional experience

Work History

Customer Service Representative

AT&T
Lubbock, TX
11.1999 - 05.2025
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Strengthened customer retention by offering discount options.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

High School Diploma -

Lubbock High School
Lubbock, TX
06-1989

Some College (No Degree) - Basics

Texas Tech University
Lubbock, TX

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Report generation
  • Customer relations
  • Credit card payment processing
  • De-escalation techniques
  • Problem-solving
  • Tactful and diplomatic
  • Account management
  • Microsoft outlook
  • Complaint handling
  • Documentation
  • Sales closing
  • Positive and professional
  • Negotiation strategies
  • Inbound and outbound calling

References

References available upon request.

Timeline

Customer Service Representative

AT&T
11.1999 - 05.2025

High School Diploma -

Lubbock High School

Some College (No Degree) - Basics

Texas Tech University

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Shelley Zeigler