Shelley Zeigler
Lubbock,TX
Overview
26
26
years of professional experience
Work History
Customer Service Representative
AT&T
Lubbock, TX
11.1999 - 05.2025
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Surpassed sales goals through implementation of successful marketing strategies.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
Lubbock High School
Lubbock, TX06-1989
Some College (No Degree) - Basics
Texas Tech University
Lubbock, TXSkills
- Account updating
- Complaint resolution
- Scheduling
- Report generation
- Customer relations
- Credit card payment processing
- De-escalation techniques
- Problem-solving
- Tactful and diplomatic
- Account management
- Microsoft outlook
- Complaint handling
- Documentation
- Sales closing
- Positive and professional
- Negotiation strategies
- Inbound and outbound calling
References
References available upon request.
Timeline
Customer Service Representative
AT&T
11.1999 - 05.2025
High School Diploma -
Lubbock High School
Some College (No Degree) - Basics
Texas Tech University