Shelley Mills

Licensed Insurance Adjuster in all 50 States. First Notice of Loss for Property and Casualty Insurance Claims. Issue Liability Decisions, work with Vendors, Appraisers, Rental Companies and Repair Facilities to assist in the completion of the Repair and Restoration for Members.

Intense , Fast Paced atmosphere. I Display Excellent Customer Service Skills. I have consistently been in the top 10 for production out of a 300 plus office. I have been a Site Allstar many times during my employment. Worked to complete the tasks according to strict Compliance and Legal Restrictions for each individual State.

Provided outstanding and prompt customer service. Took Customer calls and completed service orders. Understood customer needs and recommended appropriate products and rate plans. Developed innovative ways to sell AT&T Products and services for our customers. Addressed and resolved customers concerns promptly and worked to retain the customers that were most at risk to leave the company. Handled a large volume of customer calls efficiently. Managed 15 different systems to comply with individual and state standards. Worked with Wireless Services, U Verse Products, Direct TV and Landline Services.

• Published and Updated Job Ads on Career Pages. Scheduled interviews and prospective employee phone calls. Maintained employee records (e.g. Vacation and sick leaves). Prepared time cards, monthly compensation and attendance spreadsheets. Screened resumes and job applications. Updated internal databases with New Hires' data. Assisted with sales prizes and customer relations. Event Planning and catering for guest promotions at Conseco/Bankers Life Suite Events.

Assisted in managing the Branch operations. Coach and Educate all employees on operational policies and procedures. Assist and make recommendations in hiring, promoting, discipline and termination of staff. Managed the schedule, ensuring that there was proper coverage within the office peak times. Met or exceeded quarterly sales goals for products and services and referral targets. Took loan applications,opening, completing,closing and managing the Loans. Facilitated collections and positive customer relations. Conducted a financial needs assessment with the customer and making appropriate referrals. Processed all sales reports as needed.