Shelley M. Dolford
Darlington,SC
Summary
Accomplished Office Manager with a proven track record at McLeod Medshare, showcasing exceptional organizational skills and a commitment to maintaining confidentiality. Excelled in customer service and office administration, enhancing operational efficiency. Expert in ICD-9-CM and CPT coding, significantly improving data accuracy and client satisfaction.
Overview
22
22
years of professional experience
Work History
Office Manager
McLeod Medshare
11.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Clerical Associate
Mcleod Urology
06.2018 - 11.2021
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
Bank Teller
Wells Fargo Bank
02.2016 - 05.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Hearing Screener
Mednax Pediatric Medical Group
09.2016 - 01.2017
- Assisted in training new team members, fostering a collaborative work environment and consistent quality of care.
- Scheduled follow up for failed screens to support patients' needs.
- Ensured timely completion of all required documentation, facilitating smooth transitions between healthcare providers.
- Liaised with parents to address any concerns or questions regarding their child''s hearing screening results.
Call Center Representative/Claims Associate II
Blue Cross Blue Shield Of SC
05.2002 - 03.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate of Science - Medical And Coding
Florence-Darlington College
Florence, SC06.2016
Associate of Science - Certified Medical Administrative
Florence-Darlington Technical College
Florence, SC06.2016
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Certified Coding Specialist(CCS)
- Expertise in ICD-9-CM, CPT coding, and HPCS codes
- HMOS and Medicare
- Extremely familiar with medical terminology
Timeline
Office Manager
McLeod Medshare
11.2021 - Current
Clerical Associate
Mcleod Urology
06.2018 - 11.2021
Hearing Screener
Mednax Pediatric Medical Group
09.2016 - 01.2017
Bank Teller
Wells Fargo Bank
02.2016 - 05.2018
Call Center Representative/Claims Associate II
Blue Cross Blue Shield Of SC
05.2002 - 03.2012
Associate of Science - Medical And Coding
Florence-Darlington College
Associate of Science - Certified Medical Administrative
Florence-Darlington Technical College
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