Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Communication Officer
Dodge/Wilcox E911
10.2015 - 09.2024
operates enhanced 911 telephone system with multi-screen controls, answer emergency and non-emergency calls,alarm systems calls for service.
Provide calm and reassuring assistance to callers in high-stress situations, maintaining composure.
Provides emergency instructions, obtains and records vital information.
Dispatch calls to appropriate agencies law enforcement, fire , ems utilizing Computer Aide Dispatch (CAD) and two-way radio system.
Relays updated information of calls, and maintain status of field units.
Operates NCIC/GCIC databases to retrieve and disseminate information necessary to conduct public safety operations, ensures compliance with rules and regulations.
Performs general office duties faxing,copying,filing,shredding, and email correspondence.
Warrant entry into NCIC/GCIC database for different agencies
Criminal History checks for public assistance
Monitors weather conditions and provides information as necessary, including severe weather alerts
Dispatch wrecker services as needed
Collaborated with law enforcement, fire departments, and medical personnel to coordinate emergency response.
Coordinated mutal-aid with neighboring agencies
Communication Officer
Telfair/Wheeler E911
01.2022 - 07.2023
operates enhanced 911 telephone system with multi-screen controls, answer emergency and non-emergency calls,alarm systems calls for service.
Provide calm and reassuring assistance to callers in high-stress situations, maintaining composure.
Provides emergency instructions, obtains and records vital information.
Dispatch calls to appropriate agencies law enforcement, fire , ems utilizing Computer Aide Dispatch (CAD) and two-way radio system.
Relays updated information of calls, and maintain status of field units.
Operates NCIC/GCIC databases to retrieve and disseminate information necessary to conduct public safety operations, ensures compliance with rules and regulations.
Performs general office duties faxing,copying,filing,shredding, and email correspondence.
Warrant entry into NCIC/GCIC database for different agencies
Criminal History checks for public assistance
Monitors weather conditions and provides information as necessary, including severe weather alerts
Dispatch wrecker services as needed
Collaborated with law enforcement, fire departments, and medical personnel to coordinate emergency response.
Coordinated mutal-aid with neighboring agencies
Jailer
Bleckley County Law Enforcement Center
05.2013 - 10.2015
Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
Conducted pat downs and strip searches of inmates
Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
Documented prisoner identification, charges and inmate disturbance incidents.
Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Reduced inmate altercations through effective communication and conflict resolution strategies.
Collaborated with fellow jailers to maintain order within the facility, effectively managing challenging situations as they arose.
Exercised restraint when necessary while maintaining respect for individual rights during arrestee bookings or disciplinary actions against inmates.
Maintained a high level of professionalism while interacting with inmates, colleagues, and external stakeholders, upholding the reputation of the facility.
Made rounds at specified intervals and conducted head counts and roll calls.
Assisted in intake and release of inmates.
Coordinated with other law enforcement personnel to exchange information.
Supervised inmates during meals, recreation and other activities.
Established positive working relationships and maintained boundaries with resident offenders.
Education
Criminal Justice Technology - Criminal Justice
Oconee Fall Line Technical College
Dublin, GA
07-2015
Criminal Justice Technician - Criminal Justice
Oconee Fall Line Technical College
Dublin, GA
08-2014
GED -
Oconee Fall Line Technical College
Dublin
06-2013
Skills
Teamwork and collaboration
Effective communication
Problem-solving abilities
Multitasking Abilities
Adaptability and flexibility
Organizational skills
Decision making
Emotional Control
Professional demeanor
Certification
Terminal Agency Coordinator
CJIS Network Operator
CJIS Security Policy Awareness and Training/Awareness Statement
Communication Officer
Georgia Public Fire and Life Safety Educator level 1 w/ Day Care Provider
Georgia Crisis Intervention Team (CIT)
Interpersonal Communications
Human Trafficking for telecommunications
Telecommunicator CPR
Suspicious Activity Reporting
Child Sex Trafficking
Focus on criminal justice and the elderly
Family Violence
Effective workplace communication
FEMA IS-00144.a-TERT basic course
FEMA IS-00005.a- An Introduction to Hazardous Materials
FEMA IS-00200.b-ICS for Single Resources and Initial Action Incident
FEMA IS-00700.a-National Incident Management System (NIMS)
FEMA IS-00907-Active Shooter
FEMA IS-00100.b-Introduction to Incident Command System
Timeline
Communication Officer
Telfair/Wheeler E911
01.2022 - 07.2023
Communication Officer
Dodge/Wilcox E911
10.2015 - 09.2024
Jailer
Bleckley County Law Enforcement Center
05.2013 - 10.2015
Terminal Agency Coordinator
CJIS Network Operator
CJIS Security Policy Awareness and Training/Awareness Statement
Communication Officer
Georgia Public Fire and Life Safety Educator level 1 w/ Day Care Provider
Georgia Crisis Intervention Team (CIT)
Interpersonal Communications
Human Trafficking for telecommunications
Telecommunicator CPR
Suspicious Activity Reporting
Child Sex Trafficking
Focus on criminal justice and the elderly
Family Violence
Effective workplace communication
FEMA IS-00144.a-TERT basic course
FEMA IS-00005.a- An Introduction to Hazardous Materials
FEMA IS-00200.b-ICS for Single Resources and Initial Action Incident
FEMA IS-00700.a-National Incident Management System (NIMS)
FEMA IS-00907-Active Shooter
FEMA IS-00100.b-Introduction to Incident Command System
Criminal Justice Technology - Criminal Justice
Oconee Fall Line Technical College
Criminal Justice Technician - Criminal Justice
Oconee Fall Line Technical College
GED -
Oconee Fall Line Technical College
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