Shellie Johnson-Branch
Charleston ,SC
Summary
Dynamic Administrative Assistant with a proven track record at Budget Blinds of Charleston, excelling in customer service and office management. Expert in data entry and scheduling, I enhanced operational efficiency by implementing streamlined filing systems and improved team productivity through effective communication and collaboration. A dedicated team player committed to excellence.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Budget Blinds of Charleston
North Charleston, SC
07.2021 - 06.2022
- Managed scheduling and appointment coordination for clients and team members.
- Assisted in preparing client proposals and project documentation for presentations.
- Maintained accurate records of inventory and office supplies to streamline operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments to ensure project alignment and efficiency.
- Implemented filing systems that improved document retrieval time and organization.
- Developed training materials for new hires, enhancing onboarding processes and integration.
- Facilitated meetings by preparing agendas, taking minutes, and distributing follow-up actions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Conducted research for project proposals, compiling information that supported winning bids.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Stand-Up Forklift Operator
Shimano North America
Ladson, SC
06.2018 - 01.2021
- Operated stand-up forklift to transport materials within warehouse efficiently.
- Conducted routine safety checks on equipment to ensure operational readiness.
- Loaded and unloaded shipments accurately, adhering to inventory management protocols.
- Collaborated with team members to optimize workflow and minimize downtime.
Quality Control Inspector
Spotsmen Boats
Summerville, SC
04.2017 - 08.2018
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Utilized precision measuring instruments to assess product specifications and tolerances.
- Collaborated with production teams to identify and resolve quality issues swiftly.
- Developed and implemented inspection protocols that improved efficiency in quality checks.
- Trained new inspectors on quality control techniques and best practices effectively.
- Monitored production processes for adherence to safety and quality regulations consistently.
- Analyzed defect trends to recommend corrective actions, enhancing overall product quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
Quality Control Inspector
Scouts Boat
Summerville, SC
05.2012 - 08.2017
- Led root cause analysis initiatives, driving continuous improvement in manufacturing processes.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
Education
Graduate Certificate - Medical Administrative Assistant
Trident Technical College
Charleston, South Carolina, SC06.2004
Skills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Time management
Microsoft Excel
File organization
Microsoft outlook
Customer and client relations
Computer proficiency
Filing
Customer relations
Clerical support
Critical thinking
Strong problem solver
Scheduling
Documentation and recordkeeping
Microsoft Office Suite
Office management
Professional communication
Database entry
Scheduling and calendar management
Dedicated team player
Excel spreadsheets
Appointment scheduling
Recordkeeping
Verbal communication
Data organization
Records management
Deadline oriented
Professional and mature
Calendar management
Filing and data archiving
Invoice processing
Documentation and reporting
Relationship building
Mail handling
Meticulous attention to detail
Microsoft PowerPoint
Document management
Data management
Spreadsheets
Data collection
Prioritization
Document control
Multi-line phone systems
Spreadsheet management
Client relations
Multi-line phone proficiency
Resourceful
Records administration
Event coordination
Tech-Savvy
Confidential document control
Meeting planning
Complex Problem-solving
Documentation and control
Spreadsheet development
Internal communications
Schedule management
Internet research
Workflow optimization
Mail management
Meeting arrangements
Records management systems
Multi-line telephone systems
Business administration
Bookkeeping
Attendance record management
Timeline
Administrative Assistant
Budget Blinds of Charleston
07.2021 - 06.2022
Stand-Up Forklift Operator
Shimano North America
06.2018 - 01.2021
Quality Control Inspector
Spotsmen Boats
04.2017 - 08.2018
Quality Control Inspector
Scouts Boat
05.2012 - 08.2017
Graduate Certificate - Medical Administrative Assistant
Trident Technical College