Shellie Vroegindewey
Sterling Heights
Summary
Dynamic Customer Service Manager at Walmart with a proven track record in enhancing service efficiency and resolving customer complaints. Skilled in training and mentoring teams, I excel in problem-solving and effective communication, driving customer satisfaction and loyalty. Recognized for developing procedures that reduced complaints and improved overall service quality. I love nursing, my patients are my family. I treat them with respect.
Overview
2026
2026
years of professional experience
Work History
Customer Service Manager
Walmart
- Managed customer inquiries and resolved issues through effective communication and problem-solving strategies.
- Trained and mentored team members on best practices for customer service excellence.
- Developed procedures to enhance service efficiency and streamline workflow processes.
- Analyzed customer feedback to identify trends and implement improvement initiatives.
- Oversaw daily operations, ensuring adherence to company policies and standards in customer interactions.
- Led training sessions focused on product knowledge and customer engagement techniques for staff development.
- Monitored performance metrics to assess team effectiveness and drive continuous improvement efforts.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Nursing Assistant
Carriage Hill
03.2024 - Current
- Assisted nursing staff with daily patient care tasks and activities.
- Monitored patient vital signs and reported changes to clinical team.
- Maintained cleanliness and organization of patient care areas.
- Supported patients with mobility, hygiene, and personal care needs.
- Delivered compassionate support to enhance patient comfort and well-being.
- Documented patient interactions accurately in electronic health records.
Pharmacy Technician/cashier
Walmart
12.2004 - 07.2017
- Assisted nursing staff with daily patient care tasks and activities.
- Monitored patient vital signs and reported changes to clinical team.
- Maintained cleanliness and organization of patient care areas.
- Supported patients with mobility, hygiene, and personal care needs.
- Delivered compassionate support to enhance patient comfort and well-being.
- Documented patient interactions accurately in electronic health records.
Nursing Assistant
My Doctor's Inn, New Lifestyles Media Solutions
04.2022 - 03.2024
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Adapted quickly to diverse healthcare environments and patient needs.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
High School Diploma - Nursing Assistant
Rochester High School
RochesterSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Decision-making
- Cash handling
- Adherence to high customer service standards
- Excellent time management skills
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Conflict resolution techniques
- Account management
- Staff training
- Schedule management
- Staff management
- Meticulous attention to detail
- Work prioritization
- Employee scheduling
Timeline
Nursing Assistant
Carriage Hill
03.2024 - Current
Nursing Assistant
My Doctor's Inn, New Lifestyles Media Solutions
04.2022 - 03.2024
Pharmacy Technician/cashier
Walmart
12.2004 - 07.2017
Customer Service Manager
Walmart
High School Diploma - Nursing Assistant
Rochester High School