Shellonda Singleton
Sumter,SC
Summary
Proactive and goal-oriented job seeker with a history of meeting company standards by being consistent with procedures, the ability to work under pressure and adapt in new environments. Offers great communication, team-building, and ethical problem solving skills and is always reliable and available to assist with helping others.
Overview
4
4
years of professional experience
Work History
Donor Center Technician 2 Trainer/ Phlebotomist
Grifols Plasma Center
09.2022 - Current
- Ensured all safety protocols were followed per SOP
- Tested samples of processed and unprocessed plasma donations and blood samples to verify quality standards were met
- Provided technical support on-site when needed during production (e.g
- PCS machine failure, common Nexlynx technical errors)
- Trained other technicians on proper protocol of the plasma processing procedure and equipment
- Participated in regular meetings with management staff to discuss current projects, goals and training
- Labeled blood vials and plasma containers with critical information like time of collection, date and patient name
- Obtained a substantial amount of blood samples and plasma donation through venipuncture or capillary puncture using syringes, butterfly and 17g needles
- Prepared patients for examination by properly obtaining vital signs, verifying referrals and taking detailed health history
- Developed strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.
Personal Care Assistant
Addus Home Health Care
06.2022 - 06.2024
- Ensured safety of patients by monitoring the environment and responding promptly to any emergency situations that may arise
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations
- Provided companionship to elderly and disabled clients in their homes or other residential facilities
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens
Server
Red Lobster
11.2020 - 07.2023
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Performed opening and closing duties such as setting up the dining area and restocking supplies
- Provided exceptional service to high volume of daily customers
Customer Service Representative
SYKES
05.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding banking information and services
- Gather customer feedback through surveys and use the data to improve customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Panel Builder
EATON
05.2021 - 08.2021
- Responsible for the assembly complex layouts on electric units
- The set up, mounting, reading and understanding of testing systems
- Works as a team for preparation of panels for shipment
Education
Certificate - BA- Business Administration And Management
Martinsburg College
Martinsburg, WV04-2025
High School Diploma -
Sumter High School
Sumter, SC06.2020
Skills
- Creativity
- Adaptability
- Empathy
- Communication
- Problem Solving
- Team-Player
- Project Management
- Active Listening
- Lateral Thinking
- Conflict Management
- Scheduling
- Data Entry
- Paperwork Filing
- Marketing and promotion
- Reliability
Timeline
Donor Center Technician 2 Trainer/ Phlebotomist
Grifols Plasma Center
09.2022 - Current
Personal Care Assistant
Addus Home Health Care
06.2022 - 06.2024
Customer Service Representative
SYKES
05.2022 - 12.2022
Panel Builder
EATON
05.2021 - 08.2021
Server
Red Lobster
11.2020 - 07.2023
High School Diploma -
Sumter High School
Certificate - BA- Business Administration And Management
Martinsburg College
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