Shelly Allen
Springfield,OR
Summary
Adaptable professional with extensive experience in customer service and cash handling. Known for strong teamwork and conflict resolution skills, consistently contributing to streamlined operations and a superior shopping experience.
Overview
10
10
years of professional experience
Work History
Cashier/Customer Service Associate
Grocery Outlet Bargain Market
Veneta, OR
03.2023 - 12.2025
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced end-of-day reports.
- Assisted customers with product inquiries and provided exceptional service.
- Managed inventory levels and restocked shelves to enhance shopping experience.
- Implemented streamlined checkout procedures to reduce wait times for customers.
Sales Floor Associate Cashier
The Farm Store
Veneta, OR
01.2022 - 09.2022
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Maintained organized sales floor, ensuring products were well-stocked and visually appealing.
- Collaborated with team members to improve store layout for better customer flow.
Customer Service Representative
FCR
Veneta, OR
08.2018 - 03.2021
- Provided exceptional customer support through effective communication and issue resolution.
- Assisted in training new representatives on company protocols and customer service best practices.
- Managed high-volume calls, ensuring timely response and consistent service quality.
- Implemented process improvements that enhanced customer satisfaction and streamlined workflows.
Bartender/ Food Server/Lottery Attendant
G. Heiken Enterprises Inc. / Crazy Al's Bar+Grill
Veneta, OR
10.2015 - 02.2018
- Developed innovative cocktail recipes, enhancing customer experience and increasing repeat patronage.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate of Science - Pharmacology
Newbridge College
El Cajon, CA05-2011
Skills
- Customer service
- Cash handling
- Team collaboration
- Reliability and punctuality
- Conflict resolution
Timeline
Cashier/Customer Service Associate
Grocery Outlet Bargain Market
03.2023 - 12.2025
Sales Floor Associate Cashier
The Farm Store
01.2022 - 09.2022
Customer Service Representative
FCR
08.2018 - 03.2021
Bartender/ Food Server/Lottery Attendant
G. Heiken Enterprises Inc. / Crazy Al's Bar+Grill
10.2015 - 02.2018
Associate of Science - Pharmacology
Newbridge College