Shelly Bryant
Cleburne,TX
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
2
2
years of professional experience
Work History
Crew Member
Taco Bueno
Burleson, Texas
11.2025 - Current
- Maintained cleanliness of kitchen and dining areas.
- Operated cash register and processed customer transactions.
- Assisted customers with menu selections and inquiries.
- Collaborated with team members to ensure efficient service.
- Restocked supplies to meet customer demand throughout shifts.
- Followed opening and closing procedures for store operations.
- Engaged with customers to create a friendly atmosphere.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Manager in Charge
Jimmy John's Gourmet Sandwiches
Burleson, Burleson
01.2025 - 08.2025
- Managed daily operations ensuring efficient sandwich preparation and customer service.
- Trained team members on food safety and hygiene standards consistently.
- Oversaw inventory management and stock replenishment for optimal service.
- Implemented promotional strategies to enhance customer engagement and satisfaction.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Assisted in maintaining cleanliness and organization of the workspace efficiently.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with management to improve operational procedures and efficiency.
- Analyzed customer feedback data to identify areas of improvement in products or services offered.
- Identified opportunities for process improvements within the organization.
- Conducted performance reviews with direct reports; provided constructive feedback for professional development.
- Assisted in developing departmental budgets; monitored expenses against budget allocations.
- Collaborated with other departments to design and implement operational policies and procedures.
- Analyzed performance data to identify areas for improvement in service delivery.
- Recruited, trained, supervised, evaluated, coached, and disciplined personnel as needed.
- Ensured compliance with company policies and applicable laws and regulations.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer relations.
- Organized regular team meetings to discuss project progress and address any issues or concerns.
- Created an environment that fosters collaboration amongst the team members while encouraging open communication between all levels of management.
- Served as a liaison between upper management and employees; communicated updates from senior leadership.
- Monitored employee job performance, providing feedback and guidance when necessary.
- Developed and implemented strategies to manage staff productivity, workflow, and efficiency.
- Managed day-to-day operations including scheduling shifts, assigning tasks, resolving conflicts.
- Provided direction on projects by setting goals and objectives to ensure successful completion within deadlines.
- Implemented safety protocols at the workplace in accordance with industry standards.
- Maintained accurate records of payroll information, attendance logs, time sheets.
- Established clear expectations for employees through effective delegation of tasks.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Analyzed competitive landscape to adjust strategies and maintain competitive advantage.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Established and maintained relationships with key stakeholders to support business objectives.
- Developed and implemented strategic business plans to drive growth and profitability.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
Team Leader Manager
Chicken Express - Katy
Burleson, Texas
02.2024 - 02.2025
- Led team in daily operations and ensured efficient service delivery.
- Trained new staff on company policies and customer service standards.
- Managed inventory levels and coordinated restocking of supplies.
- Maintained cleanliness and organization of work areas for safety compliance.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Implemented operational improvements to streamline workflows during peak hours.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Ensured compliance with company policies and regulations.
- Identified areas where teams could improve their skillset.
- Facilitated communication between senior management and staff.
- Developed strategies to motivate employees in achieving goals.
- Recruited, trained, and supervised new staff members.
- Monitored customer service standards across the organization.
- Fostered positive employee relationships through communication, training, and development coaching.
- Resolved conflicts between team members in a timely manner.
- Developed strategies to increase productivity and efficiency of the team.
- Conducted regular performance appraisals for all team members.
- Ensured that deadlines were met by setting realistic goals.
- Maintained records of employee performance reviews.
- Resolved conflicts between team members quickly and effectively.
- Motivated team members to consistently achieve or exceed performance expectations.
- Oversaw daily workloads and workflow for smooth operations.
- Initiated training sessions and coached employees to develop effective staff.
- Set goals for performance and deadlines to comply with company plans and vision.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Coached team for success by using corrective action processes.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
Skills
- Inventory management
- Food safety standards
- Customer service
- Staff scheduling
Timeline
Crew Member
Taco Bueno
11.2025 - Current
Manager in Charge
Jimmy John's Gourmet Sandwiches
01.2025 - 08.2025
Team Leader Manager
Chicken Express - Katy
02.2024 - 02.2025