Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelly Costello

Lafayette

Summary

Dedicated hospitality professional with a strong focus on customer service, cash management, and effective communication. Proven ability to enhance guest experiences and resolve issues efficiently.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Clerk

Holiday Inn Express & Suites Lafayette East
Lafayette, IN
06.2025 - Current
  • Welcomed guests and managed check-in and check-out procedures, prioritizing high-quality customer service.
  • Oversaw reservation management utilizing hotel management software to ensure precise bookings and room allocations.
  • Facilitated guest inquiries and resolved issues promptly to ensure exceptional service delivery.
  • Collaborated with housekeeping teams to uphold cleanliness standards and guarantee room readiness for guest arrivals.

Bartender

Veterans of Foreign Wars Post 1154
Lafayette, IN
10.2022 - 05.2025
  • Crafted and executed a diverse beverage menu to elevate guest satisfaction.
  • Trained new staff on drink preparation and customer interaction techniques.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Travel Consultant

The Travel Authority
Lafayette, IN
10.2015 - 03.2020
  • Developed customized travel itineraries tailored to client preferences and budgets.
  • Researched and booked accommodations, transportation, and activities using industry-leading booking systems.
  • Provided expert advice on travel regulations, visa requirements, and destination insights to clients.
  • Cultivated strong relationships with suppliers to secure competitive rates and exclusive offers for clients.

Education

Associate of Applied Science - Business Administration

Ivy Tech Community College
Lafayette, IN
05-2020

Skills

  • Customer service
  • Cash management skills
  • Hospitality management
  • Experience with multi-line communication systems

Certification

  • Accounting Certificate - May 2020

Timeline

Hotel Front Desk Clerk

Holiday Inn Express & Suites Lafayette East
06.2025 - Current

Bartender

Veterans of Foreign Wars Post 1154
10.2022 - 05.2025

Travel Consultant

The Travel Authority
10.2015 - 03.2020

Associate of Applied Science - Business Administration

Ivy Tech Community College
Shelly Costello