Dedicated hospitality professional with a strong focus on customer service, cash management, and effective communication. Proven ability to enhance guest experiences and resolve issues efficiently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Holiday Inn Express & Suites Lafayette East
Lafayette, IN
06.2025 - Current
Welcomed guests and managed check-in and check-out procedures, prioritizing high-quality customer service.
Oversaw reservation management utilizing hotel management software to ensure precise bookings and room allocations.
Facilitated guest inquiries and resolved issues promptly to ensure exceptional service delivery.
Collaborated with housekeeping teams to uphold cleanliness standards and guarantee room readiness for guest arrivals.
Bartender
Veterans of Foreign Wars Post 1154
Lafayette, IN
10.2022 - 05.2025
Crafted and executed a diverse beverage menu to elevate guest satisfaction.
Trained new staff on drink preparation and customer interaction techniques.
Served high customer volumes during special events, nights, and weekends.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Travel Consultant
The Travel Authority
Lafayette, IN
10.2015 - 03.2020
Developed customized travel itineraries tailored to client preferences and budgets.
Researched and booked accommodations, transportation, and activities using industry-leading booking systems.
Provided expert advice on travel regulations, visa requirements, and destination insights to clients.
Cultivated strong relationships with suppliers to secure competitive rates and exclusive offers for clients.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College
Lafayette, IN
05-2020
Skills
Customer service
Cash management skills
Hospitality management
Experience with multi-line communication systems
Certification
Accounting Certificate - May 2020
Timeline
Hotel Front Desk Clerk
Holiday Inn Express & Suites Lafayette East
06.2025 - Current
Bartender
Veterans of Foreign Wars Post 1154
10.2022 - 05.2025
Travel Consultant
The Travel Authority
10.2015 - 03.2020
Associate of Applied Science - Business Administration