Shelly Dane
Granbury,TX
Summary
Versatile professional with a background in front office operations, patient support, and customer service. Strong in client relationship management, organization, and handling sensitive information. Brings a positive attitude and reliable support to fast-paced work environments.
Overview
15
15
years of professional experience
Work History
Paint-Sales Associate
Lowe’s
Granbury, Texas
09.2025 - Current
- Guided customers in selecting paint and provided product information to enhance their project decisions.
- Shared knowledge of paint types, faux and decorative finishes, painting tools, adhesives, solvents, and caulk; to recommend products for customer projects.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
Home Care Provider
Home Instead Senior Care Home
Keller, Texas
04.2019 - 05.2023
- Delivered compassionate personal care to aging adults, enhancing their quality of life in home care settings.
- Welcomed patients and families with enthusiasm and compassion, fostering trust and long-term professional relationships.
- Observed and documented client behaviors and emotional states, communicating concerns to case manager to ensure timely support.
Office Manager
Dr J Exceptional Medicine
Southlake, Texas
05.2011 - 03.2019
- Supervised front desk staff, ensuring efficient workflow and quality customer service.
- Managed daily operations for Dr J Exceptional Medicine front office and patient flow.
- Managed patient calls, inquiries, and follow-up communication to enhance patient experience and satisfaction.
- Maintained confidential medical records and supported HIPAA-compliant office procedures.
Education
Some College (No Degree) - Completed one year of course work
University of North Texas
Denton, TXSkills
- Medical records management
- HIPAA compliance
- Front desk supervision
- Office operations
- Patient scheduling
- Customer service
Accomplishments
- S.M.A.R.T
- 2025 and 2026 Appreciation
Timeline
Paint-Sales Associate
Lowe’s
09.2025 - Current
Home Care Provider
Home Instead Senior Care Home
04.2019 - 05.2023
Office Manager
Dr J Exceptional Medicine
05.2011 - 03.2019
Some College (No Degree) - Completed one year of course work
University of North Texas