Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Davis

Tomball,TX

Summary

Accomplished Customer Service Representative with a proven track record.. Adept in conflict resolution and critical thinking. Excelled in maintaining high customer satisfaction through effective problem-solving and active listening. Skilled in Microsoft Excel and fostering teamwork, significantly enhancing office productivity and workflow. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

Roadrunner Transportation
09.2023 - 06.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Yellow Freight
06.2017 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Southeastern Freight Lines
09.2004 - 06.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Was a solid team player with an upbeat , positive attitude
  • Scheduled customer's appointments, to get their freight delivered in a timely manner

Administrative Assistant Associate

Stewart & Stevenson
02.1993 - 09.2004
  • Streamlined administrative processes for enhanced productivity and improved workflow within the department.
  • Provided exceptional customer service to both internal and external stakeholders, resolving issues promptly and professionally.
  • Prepared comprehensive reports on office activities or projects upon request, providing valuable insights and recommendations for improvement.
  • Maintained strict confidentiality while handling sensitive employee data such as personal information, wages, and performance evaluations.
  • Contributed to successful project completion by assisting team members with research assignments or other support tasks as needed.
  • Increased office efficiency by managing schedules, organizing meetings, and maintaining accurate record-keeping systems.
  • Managed office supply inventory by monitoring usage patterns and placing orders before stock ran out, avoiding last-minute shortages.
  • Reduced errors in data entry tasks by implementing standardized procedures for inputting information into databases or spreadsheets accurately.
  • Tracked and submitted employee time sheets to prepare for payroll

Education

High School Diploma -

Humble High School
Humble, Texas
05.1980

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Conflict Resolution
  • Money handling abilities
  • Microsoft Excel
  • 10 key
  • Team Player
  • Order Processing

Timeline

Customer Service Representative

Roadrunner Transportation
09.2023 - 06.2024

Customer Service Representative

Yellow Freight
06.2017 - 07.2023

Customer Service Representative

Southeastern Freight Lines
09.2004 - 06.2017

Administrative Assistant Associate

Stewart & Stevenson
02.1993 - 09.2004

High School Diploma -

Humble High School

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Shelly Davis