In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Hi, I’m
Shelly Dominique
Tulsa ,Oklahoma
Summary
Work History
National Steak and PoultryOwasso,OK
Quality Assurance Technician
07 2023 - Current
Job overview
- Performed thorough inspections of incoming materials and outgoing products.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Evaluated effectiveness of corrective actions, making adjustments as necessary to maintain high levels of quality performance.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Inspected finished products for overall quality and adherence to the customer specifications.
Dave and BusterTulsa
Prep Cook
10 2022 - 05 2023
Job overview
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Macys LogisticsOwasso
Warehouse Associate
08 2020 - 04 2022
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Performed general housekeeping and cleaning tasks.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Hard Rock Hotel and Casino Catoosa
Food and Beverage Associate
02 2017 - 08 2020
Job overview
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Facilitated communication between front-of-house staff and kitchen personnel, ensuring timely delivery of orders without compromising quality or presentation standards.
- Proactively identified opportunities for upselling additional menu items or promotions, resulting in higher average check values per guest transaction.
- Increased beverage sales through expert product knowledge and suggestive selling techniques catered to individual tastespreferences.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Participated in regular team meetings focused on refining service strategies.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
McDonald's GoldenNuggetsOwasso
Crew Member
02 2014 - 02 2017
Job overview
- Took orders, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Unitech Training Academy - Lafayette
Pharmacy Technician Preparedness from Pharmacology
05.2003
University Overview
Teurlings Catholic High School
High School Diploma from Biology
05.1997
University Overview
- Member of Who's Who Among American High School Students
Skills
- Quality assurance requirements
- Equipment calibration
- Samples comparison
- Testing procedures
- Discretion
- Materials inspection
- Correction action planning
- Sampling
Timeline
Quality Assurance Technician
National Steak and Poultry
07 2023 - Current
Prep Cook
Dave and Buster
10 2022 - 05 2023
Warehouse Associate
Macys Logistics
08 2020 - 04 2022
Food and Beverage Associate
Hard Rock Hotel and Casino
02 2017 - 08 2020
Crew Member
McDonald's GoldenNuggets
02 2014 - 02 2017
Unitech Training Academy - Lafayette
Pharmacy Technician Preparedness from Pharmacology
Teurlings Catholic High School
High School Diploma from Biology