Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Dunaway

6906 Village Green Blvd,KY

Summary

Proven track record in enhancing patient onboarding experiences at Aptiva Health through meticulous attention to detail and superior time management skills. Expert in insurance verification and medical terminology, coupled with a strong ability to multitask and communicate effectively. Demonstrated leadership in training peers, significantly improving service standards and operational efficiency.

Overview

8
8
years of professional experience

Work History

New Patient Intake Call Center

Aptiva Health
06.2024 - Current
  • Optimized time management by prioritizing tasks based on urgency while maintaining attention to detail in all aspects of work responsibilities.
  • Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Maximized claim efficiency by thoroughly reviewing and analyzing insurance claims.

Pharmacy Technician

Apotheco Pharmacy
12.2023 - 06.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Server

Blind Squirrel
10.2019 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Medical Receptionist

Oldham County Foot & Ankle
06.2021 - 01.2022
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Server Trainer

Hometown Pizza
08.2016 - 10.2021
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Monitored new server performance and offered continuous support throughout training period.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Coordinated with management to identify training needs, leading to more streamlined onboarding process for new hires.

Education

High School Diploma -

South Oldham Highschool
Crestwood, KY

Skills

  • Insurance Verification
  • Multi-Line Phone Systems
  • Insurance company knowledgeable
  • Commercial Insurance Understanding
  • Confidentiality
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Multitasking
  • Effective Communication
  • Billing Procedures
  • Medical Terminology
  • Customer Service
  • Insurance regulations knowledge

Timeline

New Patient Intake Call Center

Aptiva Health
06.2024 - Current

Pharmacy Technician

Apotheco Pharmacy
12.2023 - 06.2024

Medical Receptionist

Oldham County Foot & Ankle
06.2021 - 01.2022

Server

Blind Squirrel
10.2019 - 05.2022

Server Trainer

Hometown Pizza
08.2016 - 10.2021

High School Diploma -

South Oldham Highschool

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Shelly Dunaway