Shelly Dunaway
Pewee Valley,KY
Summary
Positive and upbeat team player with good communication and time management.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, and exceptional interpersonal skills. Willing to learn and master new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kroger
Louisville
07.2025 - Current
- Processed prescriptions accurately and efficiently for customer pickup.
- Assisted pharmacists with medication preparation and inventory management.
- Educated customers on proper medication usage and potential side effects.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
Patient Access Coordinator
Baptist Health Medical Group
Louisville, KY
08.2025 - 04.2026
- Scheduled patient appointments and managed daily patient flow.
- Verified patient insurance eligibility and collected necessary information.
- Assisted patients with registration and intake processes efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Collaborated with other departments within the organization to ensure seamless transition of patients through their healthcare journey.
Pharmacy Technician
Apotheco pharmacy
Louisville, KY
12.2023 - 06.2024
- Processed prescriptions accurately and efficiently for customer pickup.
- Assisted pharmacists with medication preparation and inventory management.
- Educated customers on proper medication usage and potential side effects.
- Handled customer inquiries and resolved issues with professionalism.
- Collaborated with team members to ensure timely service delivery.
- Managed stock levels of medications and supplies to ensure availability.
Server
Blind Squirrel
Louisville, KY
10.2019 - 05.2022
- Provided excellent customer service to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and tables.
- Developed strong relationships with regular patrons to promote loyalty.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
South Oldham High School
Crestwood, KY06.2014
Skills
- Patient registration
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Patient flow management
- Customer service
- Prescription processing
- Inventory management
- Medication education
- Attention to detail
- Phone and email etiquette
- Friendly and outgoing
- Medical terminology
- Healthcare systems navigation
- Team collaboration
- Data entry
- Multitasking
Certification
- Licensed Pharmacy Technician
Reference’s
- Micah Benford - Apotheco Pharmacy Manager (502) 593-2574
- Corey Allen - Kroger Pharmacy Manager (859) 967-7860
- Vickie Brummit - Baptist Health Pain Management Manager (502) 523-4287
Timeline
Patient Access Coordinator
Baptist Health Medical Group
08.2025 - 04.2026
Pharmacy Technician
Kroger
07.2025 - Current
Pharmacy Technician
Apotheco pharmacy
12.2023 - 06.2024
Server
Blind Squirrel
10.2019 - 05.2022
South Oldham High School