Present clients with options to purchase additional insurance and protections for their vehicle. Prepare and process paperwork of car deal. Build relationships with banks and lenders which would lead to deals being approved and funded. Assist salespeople with challenging clients as well as stand in at desk when normal sales manager is on vacation or not available.
Maintained relationships with customers to ensure satisfaction and encourage repeat business.
Maintained accurate records of all transactions between customers and company representatives.
Participated in negotiations with vendors regarding product purchases or contracts.
Assisted senior management in developing long-term strategic goals for the company's growth.
Resolved customer complaints regarding sales and service.
Supported sales team members to drive growth and development.
Brand Ambassador
Rusnak Porsche
Pasadena, CA
12.2019 - 03.2020
Consult with and market to potential clients.
Close minimal 6 sales a month.
Establish continuing relationships with clients to generate future sales and referrals.
Manage Roadster online Express shopping program and clients.
Sales Representative
Audi Ontario
Ontario, CA
09.2019 - 12.2019
Consult with and market to potential clients.
Close minimal 10 sales a month.
Establish continuing relationships with clients to generate future sales and referrals.
Finance Manager
Irvine BMW
07.2017 - 08.2019
Prepare and process all forms and paperwork in automobile lease or purchase transactions.
Sale additional warranties, insurances, and other aftermarket products.
Secure financing and leasing agreements/contracts between banks/credit unions and clients.
Finance/Sales Manager
Coast BMW
San Luis Obispo, California
01.2017 - 06.2017
Prepare and process all forms and paperwork in automobile lease or purchase transactions.
Sale additional warranties, insurances, and other aftermarket products.
Secure financing and leasing agreements/contracts between banks/credit unions and clients.
Led sales team to enhance customer engagement and satisfaction.
Coordinated with finance department to streamline customer financing options.
Fostered relationships with clients to encourage repeat business and referrals.
Managed daily operations of sales department, including supervision of staff members.
Established relationships with key clients, while maintaining existing customer base.
Performed sales consultations and educated clients on products and services.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Maintained accurate records of all transactions between customers and company representatives.
Assisted senior management in developing long-term strategic goals for the company's growth.
Supported sales team members to drive growth and development.
Lease Portfolio/Sales Manager
BMW of Ontario
Ontario , Ca
03.2010 - 01.2017
Monitor and maintain relationships with previous clients of dealership for the purpose of continued business with clients.
Facilitate sales with said clients.
Fill in as sales manager during regular sales manager's absence.
Monitor new car inventory and order new car inventory.
Developed training programs for new sales associates and enhanced product knowledge.
Implemented strategic marketing initiatives to promote luxury vehicle features.
Fostered relationships with clients to encourage repeat business and referrals.
Monitored inventory levels to ensure optimal stock for customer demands.
Established relationships with key clients, while maintaining existing customer base.
Performed sales consultations and educated clients on products and services.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Established new accounts and serviced existing accounts maintaining professional relationships.
Resolved customer complaints regarding sales and service.
Supported sales team members to drive growth and development.
Enhanced sales volume through skilled support to both new and inactive customers.
Used change methodologies to increase sales and led projects for increased productivity.
Sales Consultant
Bob Smith BMW
03.2005 - 07.2009
Sale and lease new and used vehicles
Sales Consultant
Beverly Hills Mercedes Benz
02.1999 - 03.2005
Sale and lease new and used vehicles.
Sales Consultant
McKenna BMW
02.1995 - 02.1999
Sale and lease new and used vehicles.
Equipment Service Supervisor
Metropolitan Transit Authority (RTD)
08.1981 - 09.1994
Oversee/Supervise technicians and technicians assistants in upkeep and cleaning of buses on a daily basis in preparation for use in public transportation.
Monitor employees performance and effectiveness in accomplishing assigned job tasks.
Developing processes and methods to assist other employees in being more effective in doing their assigned tasks.