Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Gadberry

House Springs,Missouri

Summary

Experienced professional focused on meeting or exceeding objectives seeking Loan Specialist position. Offers knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

26
26
years of professional experience

Work History

Client Relationship Consultant III

U.S. Bank
Fenton, Missouri
05.2016 - Current
  • Educated clients on services and products available.
  • Developed and deepened client relationships to increase loyalty and brand engagement.
  • Updated accounts, documents and reports with efficiency and accuracy.
  • Responded to customer concerns with friendly, knowledgeable service and resolved issues quickly to deliver prompt service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Operations Ambassador for my community, currently work with 4 branches to ensure compliance is up to date, training is current and branch cash levels are at optimum levels.
  • Authority to act as manager and perform managerial duties
  • Initiates and sends domestic and international wires
  • Fields compliance and operational questions from peers both in home branch and from several other branches
  • Research and resolve any teller outages

Retail Pricing Coordinator

Shop N Save
Crestwood , Missouri
03.1996 - 01.2016
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Completed weekly price changes for entire store
  • Added new items to store set
  • Worked as manager on duty
  • Oversaw 30 plus employees
  • Ordered cash for store, processed deposits and verified bank cash deposits

Education

High School Diploma -

Fox Senior High School
Arnold, MO
05.1995

Skills

  • Issue and Complaint Resolution
  • Brand Loyalty
  • Staffing Processes
  • Loan Application Processing
  • Deposit Verification
  • Customer Relations
  • Customer Satisfaction
  • Cash Handling
  • Courteous with Strong Service Mindset
  • Scheduling and Coordinating
  • Managing Multiple Tasks
  • Complex Problem-Solving

Timeline

Client Relationship Consultant III

U.S. Bank
05.2016 - Current

Retail Pricing Coordinator

Shop N Save
03.1996 - 01.2016

High School Diploma -

Fox Senior High School

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Shelly Gadberry